Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hayley-Ann Davidson-Whelan

Kanata,ON

Summary

Dedicates Government of Canada Public Servant working personnel and digital support. Seasoned retail management professional with career history built on strong interpersonal, planning and problem-solving abilities. Driven leader and program manager with key abilities in marketing, merchandising and sales. Respected retail supervisor with outstanding track record of success leading high-performance teams to meet and exceed sales, service and operational objectives. Productive and motivated always. Blessed with exceptional communication skills and positive attitude. Customer service-oriented professional with enthusiastic personality and skills in conversation. Values and respects diversity and inclusivity as strength in a world that is chaotic and unstable looking for anchor points. Ready to to move on to more meaningful adventures to serve my community with a vocational desire to serve and progress a career in the Public Service.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Acting Adminstrative Officer

Department of National Defence
Kanata, ON
02.2024 - Current
  • Maintaining accurate records related to staffing packages and classification actions in SharePoint
  • Monitoring the HR positional mailbox for urgent emails to notify our team's HR Officers to action
  • Create minutes for meetings among the team and with hiring managers from other directorates
  • Updating the nominal roll, which is a list of all DGEAS employees covering critical employment information and related data
  • Organizing and maintaining all files in Outlook

Record Keeping Admin Support Specialist

Department of National Defence
Ottawa, ON
03.2023 - Current
  • Verified documents and associated records to catch and resolve discrepancies.
  • Retrieved, sorted, copied and filed all documents and paperwork.
  • Created or updated records with new files or information.
  • Retrieved documents and files from records rooms and online databases.
  • Strictly adhered to confidentiality dictations to safeguard information.
  • Managed all paperwork and accurately filed each piece alphabetically and according to significance.
  • Evaluated reports and documents for discrepancies and inaccurate information.
  • Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
  • Maintained positive working relationship with fellow staff and management.

Acting Records IM Administrator

Department of National Defence
Ottawa, ON
10.2023 - 01.2024
  • Organizing and preparing records for disposal with classified waste
  • Tracking all completed digitized records awaiting client approval and ready for disposal
  • Contacting clients to request approval to send their digitized records to classified waste
  • Improving the previous tracking system to maintain more accurate reports
  • Conducting a presentation to onboard new clients seeking our digitization services
  • Gathering monthly statistics of records prepared, digitized, and quality assured for each client
  • Monitoring the positional mailbox to assist with clients' inquiries and requests
  • Managing storage space of physical records

Acting Team Leader

Department of National Defence
Ottawa, ON
07.2023 - 07.2023
  • Resolved records keeping issues with clients and their supervisors.
  • Led a diverse team of digital records keepers to maintain continuity while the actual supervisor was away.
  • Effectively leveraged delegation to ensure team met manager directed objectives.
  • Resolve workplace conflict within the team by applying HR policies and leader skillset to reset expectations and improve work climate.

Supervisor Plumbing and Electrical

Home Depot
Kanata, ON
11.2022 - 03.2023
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Processed exchanges and returns by inputting in company database.
  • Supported front-end procedures to keep items well-stocked to prevent shrinkage.
  • Built and maintained working relationships with peers and upper management.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.

Departmental Supervisor Hardware

Home Depot
Ottawa, ON
12.2021 - 11.2022
  • Supported onboarding of new employees by hosting orientation sessions.
  • Supervised 6 employees in Hardware department and delegated each one with tasks and responsibilities.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Assessed displays for proper stock, checked store organization and kept aisles clear of obstacles.
  • Maintained high merchandising standards by building attractive displays and monitoring inventory levels.

Sales Associate

Home Depot
Ottawa, ON
03.2019 - 12.2021
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Developed trusting relationships with customers by making personal connections.
  • Met merchandise processing standards and maintained organized and accessible work area.

Cashier

Loblaws
Ottawa, ON
03.2019 - 06.2019
  • Collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Helped with purchases and signed customers up for rewards program.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Discounted purchases by scanning and redeeming coupons.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.

Cashier Supervisor

No Frills
Kingston, ON
05.2017 - 01.2019
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Greeted customers and responded to requests for information.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Processed exchanges and returns by inputting in company database.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
  • Built and maintained working relationships with peers and upper management.
  • Processed payments promptly for customers to exceed productivity standards.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

Education

Bachelor of Arts - Political Science With Policy Analysis

Carleton University
Ottawa, ON
06.2021

Bachelor of Arts - Women And Gender Studies

Queen's University
Kingston, ON

Skills

  • Quality Control
  • Working in a Team
  • Leadership development
  • Problem Solver
  • Driving business growth
  • Building brand awareness
  • Creating store processes
  • Customer outreach
  • Hardworking
  • Organizational skills

Certification

  • Certified in Red Cross Standard First Aid and CPR Training - August 2020
  • Certified for in store fork lift operation Home Depot 2020
  • Member the Health and Safety Committee at Home Depot (training included) - 2022
  • Public Service Beginner French Training June-Aug 2023
  • Workplace Harassment Training March 2023
  • Security Awareness February 2023
  • Reliability Security Clearance effective 2023
  • Secret Security Clearance submitted Nov 2023

References

Reference # 1 - Work

Ryan Murphy

Cell (343) 777-8338

Email: ryan_g_murphy@homedepot.com

Former Manager

Reference # 2 - Work

Robin Roberts

Cell (613) 542-1739

Email: clk00293@loblaw.ca

Former Manager

Reference # 3 - Personal

Holly Anna McDougall

(613) 809-1502

hollya.mcdougall@gmail.com

Friend

Timeline

Acting Adminstrative Officer

Department of National Defence
02.2024 - Current

Acting Records IM Administrator

Department of National Defence
10.2023 - 01.2024

Acting Team Leader

Department of National Defence
07.2023 - 07.2023

Record Keeping Admin Support Specialist

Department of National Defence
03.2023 - Current

Supervisor Plumbing and Electrical

Home Depot
11.2022 - 03.2023

Departmental Supervisor Hardware

Home Depot
12.2021 - 11.2022

Sales Associate

Home Depot
03.2019 - 12.2021

Cashier

Loblaws
03.2019 - 06.2019

Cashier Supervisor

No Frills
05.2017 - 01.2019

Bachelor of Arts - Political Science With Policy Analysis

Carleton University

Bachelor of Arts - Women And Gender Studies

Queen's University

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Hayley-Ann Davidson-Whelan