Hayley Alexander
Fort McMurray
Summary
Experienced in customer service and communication, I have excelled in fast-paced environments, ensuring positive customer experiences. Seeking to leverage these skills and transition into a new field. Robust interpersonal skills and a commitment to continuous learning and development in any dynamic environment. Deep understanding of customer service principles and clear communication abilities. Ready to excel in future tasks by utilizing and further developing these valuable skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fuel and Lube Module Attendant
Mckay Metis Contracting
01.2025 - Current
- Collaborated with team members to improve overall service quality and customer experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe work environment for customers and employees through regular inspection and cleaning tasks.
- Assisted in inventory management, ensuring adequate stock levels for essential supplies needed for daily operations.
- Topped off Fuel, DEF, oils, and coolant in customer Haul Trucks and safely disposed of excess oils in approved receptacles.
- Worked in various weather conditions.
Fuel Truck Operator
McKay Metis Contracting
02.2024 - Current
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Demonstrated exceptional attention to detail while filling out required paperwork, ensuring no errors or omissions occurred during documentation process.
- Served as a trusted point of contact for clients'' questions about products and services, resolving issues in a timely manner to maintain customer satisfaction.
- Maintained strict adherence to safety regulations, ensuring a safe work environment for all team members.
- Delivered fuel to various locations on time and without incident, providing reliable service to customers.
- Operated specialized equipment such as hoses and pumps safely, following proper protocols at all times during fueling operations.
- Developed strong situational awareness while on the road, always remaining alert to potential hazards and adjusting driving tactics as necessary.
Post Operator
McKay Metis Contracting
02.2024 - Current
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
Equestrian Trail Guide
Ruth Story
06.2023 - 10.2023
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Guided groups of up to 12 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
Children's Equestrian Summer Camp
Ruth Story
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Mediated camper conflicts to resolve problems and maintain positive and safe camp environments.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Town Maintenance
Town of Glenburnie-Birchy Head-Shoal Brook
06.2021 - 09.2021
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled wide range of cleaning products and solutions.
- Executed tasks within time and budget constraints.
Education
High School Diploma -
Bonne Bay Academy
Woody Point, NL06.2023
Skills
- Customer Interaction
- Lifting Equipment
- Customer Satisfaction
- Equipment Repairs
- Tourism Development
- Daily Problem-Solving
- Strong work ethic
- Strong communication skills
- Time management efficiency
- Safety awareness
- Hazardous materials handling
- Decision-making under pressure
Languages
English
Full Professional
Certification
- Albertas Driver's License
- CSO/CSSA
- TDG
- WHMIS
- Fork lift training
- CSTS
Timeline
Fuel and Lube Module Attendant
Mckay Metis Contracting
01.2025 - Current
Fuel Truck Operator
McKay Metis Contracting
02.2024 - Current
Post Operator
McKay Metis Contracting
02.2024 - Current
Equestrian Trail Guide
Ruth Story
06.2023 - 10.2023
Children's Equestrian Summer Camp
Ruth Story
06.2022 - 08.2022
Town Maintenance
Town of Glenburnie-Birchy Head-Shoal Brook
06.2021 - 09.2021
High School Diploma -
Bonne Bay Academy
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