Hayley Ledoux
Summary
Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Professional administrative specialist with comprehensive background in delivering efficient office support and customer service. Proficient in computer programs such as, excel and word.
Overview
11
11
years of professional experience
Work History
Laborer/Apprentice
Pipeworx
08.2021 - Current
- Demonstrated reliability and adaptability in physically demanding environments
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Assisted journeyperson welders with pipe fitting, tack welding, and layout preparation.
- Prepared materials, tools, and equipment for welding tasks while maintaining a safe, organized work area
- Adhered to safety protocols and conducted hazard assessments to ensure a safe working environment.
- Supported welding crew by preparing job sites and handling materials for fabrication and welding
- Installed and maintained fluid handling systems, including hoses, pumps, and filtration units
- Maintained and inspected life-saving equipment, including breathing apparatuses and fire extinguishers
- Ensured compliance with safety inspection protocols and documentation
- Operated heavy machinery to assist in site preparation and material handling.
Support Worker
Tribal Chiefs Child and Family Services
07.2017 - 08.2021
- Assisted adults in developing skills that would assist them throughout their life such as, job finding, applications for school, opening bank accounts and social programs that included cultural outings.
- Information services provided with referral sources, such as community, treatment and educational.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression
- Helped clients manage and reach individual goals, supporting independent progression
- Promoted community integration by providing extensive physical, emotional and social support.
- Transported clients to and from appointments with safety and efficiency.
- Created care plans. Filed and organized case documents
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Collaborated with multidisciplinary teams to assess client needs and coordinate appropriate services effectively.
- Provided emotional support and crisis intervention, fostering a safe environment for clients during challenging situations.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Receptionist Administrator
Tribal Chiefs Child and Family Services
07.2014 - 09.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered all incoming calls, courier documents, record incoming and outgoing mail, faxes and documents.
- Improved organization of files and records by instituting new system that saved time, minimized errors.
- Scheduled office meetings and client appointments for staff teams.
- Prepared and maintain filing system set out by record management standards; archived files, and ensured all files were updated regularly as per policy.
- Maintained employee attendance and itineraries, ongoing professional development and training as required.
Education
First Year - Apprentice
Northern Alberta Institute of Technology
Edmonton08-2024
Bachelor of Arts - Psychology
Athabasca University
Athabasca, AB09.2023
Skills
- Reliable and accountable
- Effective team collaboration
- Driven individual
- Strong task management
- Flexible in dynamic environments
- Detail-oriented approach
- Eagerness to learn
- Consistently punctual
Timeline
Laborer/Apprentice
Pipeworx
08.2021 - Current
Support Worker
Tribal Chiefs Child and Family Services
07.2017 - 08.2021
Receptionist Administrator
Tribal Chiefs Child and Family Services
07.2014 - 09.2018
First Year - Apprentice
Northern Alberta Institute of Technology
Bachelor of Arts - Psychology
Athabasca University