HAYLEE PHIBBEN
Edmonton,Canada
Summary
Dynamic and results-oriented professional with a Bachelor of Arts in Sociology from the University of Alberta, offering extensive experience in team leadership, operations management, and customer service within high-volume environments. Proven ability to create efficient workflows, resolve complex issues, and foster positive team dynamics while managing successful bar and restaurant operations and coordinating community engagement projects. Skilled in policy analysis, stakeholder engagement, and strategic planning, leveraging analytical expertise to influence policy decisions and drive organizational goals. Recognized for strong communication skills, adaptability, and the capacity to handle multiple tasks effectively, with a passion for contributing to organizational success and delivering impactful results.
Overview
11
11
years of professional experience
Work History
POLICY ADVISOR DATA AND ANALYTICS- INDIGENOUS HEALTH
Government of Alberta
11.2024 - Current
- Led and coordinated legislative and policy projects, developing workplans, timelines, and deliverables aligned with Indigenous health priorities.
- Conducted legislative research and analysis, integrating cultural safety, anti-racism, and legal frameworks into policy recommendations.
- Supported strategic planning efforts, contributing to a multi-year action plan addressing systemic gaps in Indigenous healthcare.
- Collaborated with legal teams, Indigenous advisors, and ministry partners to align legislative initiatives with community priorities and regulatory requirements.
- Planned and facilitated engagement sessions with Indigenous leaders and community partners to ensure co-developed, culturally safe policy outcomes.
- Integrated OCAP and data sovereignty principles into policy planning and legislative design in collaboration with health law experts.
- Created briefing materials, strategic documents, and tracking tools to support leadership decision-making and project accountability.
- Full-time (five 7.25 hour shifts a week)
- Classification: Protected A
MANAGER/SERVER
MKT Beer Market
08.2020 - Current
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed shift operations supplied resources and monitored team performance to keep business profitable and running smoothly.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Maintained healthy relationships with other staff members to ensure a positive and welcoming work environment.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Set up restaurant for operation, obtained cash bank and stocked service bar.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Organized, planned and executed events.
- Solved and managed customer complaints and concerns on a daily basis.
- Full-time (four-five 8-10 hour shifts a week)
- Classification: Protected A
CITIZENSHIP COMMUNITY ENGAGEMENT ASSISTANT
Metis Nation of Alberta
05.2023 - 07.2023
- Organized resources, records, and personnel to accomplish aggressive targets.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Traveled across Alberta canvasing for upcoming Metis rights bills, gather community feedback while presenting and outlining our desired goals.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Worked well in a team setting, providing support and guidance.
- Full-time (five 8-hour shifts a week)
- Classification: Protected A
FLOOR MANAGER
Brown Social House
02.2019 - 09.2019
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Promoted sales with aggressive targets and clear goal attainment strategies for individual employees and teams.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Submitted reports to senior management to aid in business decision-making and planning.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Accomplished adequate training to become proficient in use of but not limited to the system and Microsoft suite of tools.
- Full-time (five-six 8 hour shifts a week)
- Classification: Protected A
SERVER/SHIFT LEADER
Earls Kitchen + Bar Restaurant
03.2015 - 12.2018
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Set up bar for operation, obtained cash bank and stocked service bar daily.
- Identified individual employee's unique work styles and adapted management methods.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Part-time (three-four 8 hour shifts a week)
- Classification: Protected A
Education
Bachelor of Arts - Sociology
University of Alberta
Edmonton, AB04.2024
Skills
- Team Leadership
- Staff Management
- Verbal and Written Communication
- Managing Multiple Tasks
- Administration and Reporting
- Managing Operations and Efficiency
- Overseeing Employees
- Employee Training
- Issue and Conflict Resolution
- Complex Problem-Solving
- Policy Implementation
- Teamwork and Collaboration
- Flexible and Adaptable
- Event Coordination
- Microsoft Applications
- Policy analysis
- Government relations
Timeline
POLICY ADVISOR DATA AND ANALYTICS- INDIGENOUS HEALTH
Government of Alberta
11.2024 - Current
CITIZENSHIP COMMUNITY ENGAGEMENT ASSISTANT
Metis Nation of Alberta
05.2023 - 07.2023
MANAGER/SERVER
MKT Beer Market
08.2020 - Current
FLOOR MANAGER
Brown Social House
02.2019 - 09.2019
SERVER/SHIFT LEADER
Earls Kitchen + Bar Restaurant
03.2015 - 12.2018
Bachelor of Arts - Sociology
University of Alberta