Summary
Overview
Work History
Education
Skills
Timeline
Generic

HAYLEE BRAITHWAITE

Lethbridge,Canada

Summary

Dynamic and customer-focused professional with experience in leadership, team management, and customer service. Proven ability to handle customer transactions, resolve issues, and provide exceptional service while promoting products and services. Skilled in optimizing workflows, improving team productivity, and fostering a positive, safe work environment. Highly adaptable, with a track record of learning new skills quickly and efficiently. Seeking to leverage strong interpersonal and organizational skills in a fast-paced customer service role to deliver excellent service and contribute to a welcoming and efficient workplace.

Overview

7
7
years of professional experience

Work History

Supervisor

Mint Smartwash
07.2023 - Current
  • Leadership and Team Efficiency: Applied strong leadership and problem-solving skills to maintain team efficiency, manage workflow, and ensure high standards in daily operations.
  • Customer Service and Sales: Handled customer transactions accurately, promoted carwash services, and recommended wash packages to maximize sales and enhance the customer experience. Addressed customer complaints, resolved issues, and adapted policies to meet evolving needs.
  • Productivity and Performance Management: Monitored workflows to optimize time management, improving employee productivity. Conducted performance evaluations, providing coaching and training to strengthen skills and improve performance.
  • Safety and Compliance: Maintained a safe work environment through rigorous employee training programs and consistent enforcement of safety protocols, reducing incidents and enhancing workplace safety.

Guest Services Worker

Wildstone Golfcourse
02.2020 - 06.2023
  • Customer Engagement: Warmly greeted visitors and customers upon arrival, offering assistance, answering questions, and providing local course information to enhance guest experience and encourage repeat visits.
  • Cart Maintenance and Sanitation: Thoroughly cleaned and sanitized golf carts to maintain high hygiene standards and ensure guest satisfaction.
  • Range Upkeep: Kept the driving range organized and well-maintained by tidying divots, collecting balls, and restocking as needed to provide a pleasant experience for golfers.
  • Facility Cleanliness: Regularly emptied garbage and recycling bins around the course to maintain a clean, welcoming environment.
  • Customer Service: Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Childcare Provider - Type 1 Diabetes

Private Care
12.2019 - 06.2023
  • Specialized Care and Training: Completed specialized training to provide safe and effective care for a child with Type 1 Diabetes, including blood glucose monitoring, insulin administration, and emergency response.
  • Nutritional Support: Prepared nutritious meals and snacks tailored to dietary guidelines and specific needs related to diabetes management.
  • Emergency Preparedness: Calmly and efficiently handled medical situations, ensuring the child’s safety and well-being in emergency scenarios.
  • Engaging Activities and Scheduling: Designed age-appropriate crafts and games to encourage creativity and learning, while maintaining a structured daily routine for consistency and comfort.

General Laborer

Silverstar Homes
01.2018 - 11.2019
  • Site Maintenance and Clean-Up: Maintained clean and organized job sites by removing debris, leftover materials, and sweeping floors to prepare for the next construction phase.
  • Landscaping Support: Assisted with landscaping tasks, including laying sod, digging trenches, and other groundskeeping activities to enhance the property's exterior.
  • Construction Assistance: Supported various construction tasks such as building fences, installing door handles, electrical covers, and window screens to prepare homes for finishing touches.
  • Final Preparation: Conducted thorough cleaning of completed homes, ensuring they were move-in ready and met quality standards for customer satisfaction.

Education

High School Diploma -

Raymomd High School
Raymond, AB
09.2023

Skills

  • Active listening
  • Conflict resolution
  • Communication
  • Problem-Solving
  • Product knowledge
  • Time management

Timeline

Supervisor

Mint Smartwash
07.2023 - Current

Guest Services Worker

Wildstone Golfcourse
02.2020 - 06.2023

Childcare Provider - Type 1 Diabetes

Private Care
12.2019 - 06.2023

General Laborer

Silverstar Homes
01.2018 - 11.2019

High School Diploma -

Raymomd High School

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HAYLEE BRAITHWAITE