Haykanush Kalemkaryan
Mississauga,Canada
Summary
Detail-oriented and highly organized clerical associate with five years of experience in ER, diagnostic imaging, and urgent care departments in fast-paced hospital environments and office settings. Skilled in managing records, scheduling, data entry, and ensuring smooth day-to-day operations. Skilled in patient registration, high-volume scheduling. Strong communication, multitasking, and a commitment to accuracy, patient safety, and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Diagnostic Imaging
William Osler Health System
01.2023 - Current
- Schedule and confirm diagnostic imaging appointments (X-ray, CT, Ultrasound, Mammography OBSP and Bone Density) based on physician orders and departments protocols.
- Faxing and emailing urgent diagnostic imaging reports.
- Prepare and maintain patient charts, ensuring imaging requisitions and consent forms are complete prior to procedures.
- Register patients in the Electronic Medical Record system (Meditech) and verify demographic, insurance and referral information for accuracy.
- Manage high patient volumes by scheduling, rescheduling and expediting diagnostic procedures based on urgent care requests.
- Arranging patient transport.
- Triage imaging requests by urgency, coordinating with physicians, nurses and technologists to prioritize critical cases.
- Collaborate with technologist, radiologists and nurses for smooth workflow and timely imaging services.
- Contribute to patient safety by ensuring correct patient identification and accurate data entry into PACS and RIS systems.
- Monitor daily imaging schedules to identify urgent cases and assist in prioritizing based on clinical need.
- Provide patients with exam instructions including preparation guidelines (examples: fasting, hydration, removal of jewelry/metal).
- Track and follow up on incomplete or missing imaging requisitions to prevent delays in care.
- Ensure confidentiality and compliance with PHIPA and hospitals policies.
- Printing and distribution of diagnostic imaging booking schedules.
- Image management.
- Manage telephone inquiries from physicians’ offices, patients, and hospital units regarding appointments and exam requirements.
- General film library duties and other clerical duties as assigned.
- Assist with onboarding and training on new clerical staff.
Clerical Associate
William Osler Health System
Mississauga, Ontario
07.2022 - 09.2023
- Greet and register patients efficiently, ensuring the accuracy of personal and medical information in hospital systems.
- Manage high patient volumes in the Emergency Department while prioritizing urgent cases.
- Maintain strict confidentiality of patient information in compliance with PHIPA.
- Support patient families with clear, empathic communication during stressful situations.
- Verified OHIP, IFH, out-of-country, out-of-province, and third-party insurance to ensure proper billing and financial clearance.
- Coordinate with staff to prioritize admissions for urgent and high-acuity patients.
Triangle Physiotherapy and Rehabilitation Clinic
01.2021 - 01.2022
- Welcoming patients/ clients.
- Checking in and checking out patients. Ensure accounts receivable is intact and the next appointment is scheduled.
- Answer, screen and route incoming calls promptly and courteously.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assure patients have completed necessary forms and collect insurance information.
- Emailing and communicating with patients, insurance companies, lawyer and physician offices with outmost confidentiality.
- Process incoming and outgoing faxes according to office protocol.
- Sending reminders, confirm, schedule and process appointments and new patients according to clinic protocol.
- Providing administrative support to the practitioners to ensure a smooth functioning of the clinic.
- Verify and update patient information on Juvonno according to clinic protocol.
- Billing to third party providers, WSIB & Auto Insurance.
- Receive and process copayments from patients by debit, cash, cheque or VISA.
- Office organization (Retain an organized, clean and efficient work area).
- Booking appointments with physicians for medical device prescriptions and referrals on provided services (massage, naturopathic, acupuncture, chiropody, chiropractor and physiotherapy).
- Assist in training for newly-hired assistants and actively participating in their integration into the clinic.
- Clerical duties laundry, keeping clinic neat and tidy.
- Disinfecting frequently touched surfaces as per COVID-19 protocols.
- Placing orders for orthotics and braces as per therapist instructions.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Phlebotomy Workshop -
CDI College
Mississauga, Ontario01.2021
Medical Office Administrator Diploma -
CDI College
Mississauga, Ontario01.2021
Skills
- Proficient in electronic medical records (EMR), radiology information systems (RIS), and PACS
- Diagnostic imaging protocols
- Imaging requisition management
- PACS expertise
- PHIPA regulations and hospital privacy standards compliance
- Urgent diagnostic request triaging
- X-ray, CT, ultrasound, bone density, and mammography scheduling
- High-volume patient registration and front-desk operations
- Organizational and multitasking skills
- Microsoft Office Suite proficiency
Certification
- Occupational Health and Safety WHMIS (2015)
- Confidentiality Agreement
- Privacy and Security
- Infection Prevention and Control
- Emergency Preparedness: Codes Grouping
Languages
Armenian
Professional
Greek
Professional
References
References available upon request.
Timeline
Diagnostic Imaging
William Osler Health System
01.2023 - Current
Clerical Associate
William Osler Health System
07.2022 - 09.2023
Triangle Physiotherapy and Rehabilitation Clinic
01.2021 - 01.2022
Phlebotomy Workshop -
CDI College
Medical Office Administrator Diploma -
CDI College