Detail-oriented and highly organized clerical associate with five years of experience in ER, diagnostic imaging, and urgent care departments in fast-paced hospital environments and office settings. Skilled in managing records, scheduling, data entry, and ensuring smooth day-to-day operations. Skilled in patient registration, high-volume scheduling. Strong communication, multitasking, and a commitment to accuracy, patient safety, and confidentiality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Diagnostic Imaging
William Osler Health System
01.2023 - Current
Schedule and confirm diagnostic imaging appointments (X-ray, CT, Ultrasound, Mammography OBSP and Bone Density) based on physician orders and departments protocols.
Faxing and emailing urgent diagnostic imaging reports.
Prepare and maintain patient charts, ensuring imaging requisitions and consent forms are complete prior to procedures.
Register patients in the Electronic Medical Record system (Meditech) and verify demographic, insurance and referral information for accuracy.
Manage high patient volumes by scheduling, rescheduling and expediting diagnostic procedures based on urgent care requests.
Arranging patient transport.
Triage imaging requests by urgency, coordinating with physicians, nurses and technologists to prioritize critical cases.
Collaborate with technologist, radiologists and nurses for smooth workflow and timely imaging services.
Contribute to patient safety by ensuring correct patient identification and accurate data entry into PACS and RIS systems.
Monitor daily imaging schedules to identify urgent cases and assist in prioritizing based on clinical need.
Provide patients with exam instructions including preparation guidelines (examples: fasting, hydration, removal of jewelry/metal).
Track and follow up on incomplete or missing imaging requisitions to prevent delays in care.
Ensure confidentiality and compliance with PHIPA and hospitals policies.
Printing and distribution of diagnostic imaging booking schedules.
Image management.
Manage telephone inquiries from physicians’ offices, patients, and hospital units regarding appointments and exam requirements.
General film library duties and other clerical duties as assigned.
Assist with onboarding and training on new clerical staff.
Clerical Associate
William Osler Health System
Mississauga, Ontario
07.2022 - 09.2023
Greet and register patients efficiently, ensuring the accuracy of personal and medical information in hospital systems.
Manage high patient volumes in the Emergency Department while prioritizing urgent cases.
Maintain strict confidentiality of patient information in compliance with PHIPA.
Support patient families with clear, empathic communication during stressful situations.
Verified OHIP, IFH, out-of-country, out-of-province, and third-party insurance to ensure proper billing and financial clearance.
Coordinate with staff to prioritize admissions for urgent and high-acuity patients.
Triangle Physiotherapy and Rehabilitation Clinic
01.2021 - 01.2022
Welcoming patients/ clients.
Checking in and checking out patients. Ensure accounts receivable is intact and the next appointment is scheduled.
Answer, screen and route incoming calls promptly and courteously.
Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Assure patients have completed necessary forms and collect insurance information.
Emailing and communicating with patients, insurance companies, lawyer and physician offices with outmost confidentiality.
Process incoming and outgoing faxes according to office protocol.
Sending reminders, confirm, schedule and process appointments and new patients according to clinic protocol.
Providing administrative support to the practitioners to ensure a smooth functioning of the clinic.
Verify and update patient information on Juvonno according to clinic protocol.
Billing to third party providers, WSIB & Auto Insurance.
Receive and process copayments from patients by debit, cash, cheque or VISA.
Office organization (Retain an organized, clean and efficient work area).
Booking appointments with physicians for medical device prescriptions and referrals on provided services (massage, naturopathic, acupuncture, chiropody, chiropractor and physiotherapy).
Assist in training for newly-hired assistants and actively participating in their integration into the clinic.
Clerical duties laundry, keeping clinic neat and tidy.
Disinfecting frequently touched surfaces as per COVID-19 protocols.
Placing orders for orthotics and braces as per therapist instructions.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Education
Phlebotomy Workshop -
CDI College
Mississauga, Ontario
01.2021
Medical Office Administrator Diploma -
CDI College
Mississauga, Ontario
01.2021
Skills
Proficient in electronic medical records (EMR), radiology information systems (RIS), and PACS
Diagnostic imaging protocols
Imaging requisition management
PACS expertise
PHIPA regulations and hospital privacy standards compliance
Urgent diagnostic request triaging
X-ray, CT, ultrasound, bone density, and mammography scheduling
High-volume patient registration and front-desk operations