Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Haykanush Kalemkaryan

Mississauga,Canada

Summary

Detail-oriented and highly organized clerical associate with five years of experience in ER, diagnostic imaging, and urgent care departments in fast-paced hospital environments and office settings. Skilled in managing records, scheduling, data entry, and ensuring smooth day-to-day operations. Skilled in patient registration, high-volume scheduling. Strong communication, multitasking, and a commitment to accuracy, patient safety, and confidentiality.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Diagnostic Imaging

William Osler Health System
01.2023 - Current
  • Schedule and confirm diagnostic imaging appointments (X-ray, CT, Ultrasound, Mammography OBSP and Bone Density) based on physician orders and departments protocols.
  • Faxing and emailing urgent diagnostic imaging reports.
  • Prepare and maintain patient charts, ensuring imaging requisitions and consent forms are complete prior to procedures.
  • Register patients in the Electronic Medical Record system (Meditech) and verify demographic, insurance and referral information for accuracy.
  • Manage high patient volumes by scheduling, rescheduling and expediting diagnostic procedures based on urgent care requests.
  • Arranging patient transport.
  • Triage imaging requests by urgency, coordinating with physicians, nurses and technologists to prioritize critical cases.
  • Collaborate with technologist, radiologists and nurses for smooth workflow and timely imaging services.
  • Contribute to patient safety by ensuring correct patient identification and accurate data entry into PACS and RIS systems.
  • Monitor daily imaging schedules to identify urgent cases and assist in prioritizing based on clinical need.
  • Provide patients with exam instructions including preparation guidelines (examples: fasting, hydration, removal of jewelry/metal).
  • Track and follow up on incomplete or missing imaging requisitions to prevent delays in care.
  • Ensure confidentiality and compliance with PHIPA and hospitals policies.
  • Printing and distribution of diagnostic imaging booking schedules.
  • Image management.
  • Manage telephone inquiries from physicians’ offices, patients, and hospital units regarding appointments and exam requirements.
  • General film library duties and other clerical duties as assigned.
  • Assist with onboarding and training on new clerical staff.

Clerical Associate

William Osler Health System
Mississauga, Ontario
07.2022 - 09.2023
  • Greet and register patients efficiently, ensuring the accuracy of personal and medical information in hospital systems.
  • Manage high patient volumes in the Emergency Department while prioritizing urgent cases.
  • Maintain strict confidentiality of patient information in compliance with PHIPA.
  • Support patient families with clear, empathic communication during stressful situations.
  • Verified OHIP, IFH, out-of-country, out-of-province, and third-party insurance to ensure proper billing and financial clearance.
  • Coordinate with staff to prioritize admissions for urgent and high-acuity patients.

Triangle Physiotherapy and Rehabilitation Clinic
01.2021 - 01.2022
  • Welcoming patients/ clients.
  • Checking in and checking out patients. Ensure accounts receivable is intact and the next appointment is scheduled.
  • Answer, screen and route incoming calls promptly and courteously.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Assure patients have completed necessary forms and collect insurance information.
  • Emailing and communicating with patients, insurance companies, lawyer and physician offices with outmost confidentiality.
  • Process incoming and outgoing faxes according to office protocol.
  • Sending reminders, confirm, schedule and process appointments and new patients according to clinic protocol.
  • Providing administrative support to the practitioners to ensure a smooth functioning of the clinic.
  • Verify and update patient information on Juvonno according to clinic protocol.
  • Billing to third party providers, WSIB & Auto Insurance.
  • Receive and process copayments from patients by debit, cash, cheque or VISA.
  • Office organization (Retain an organized, clean and efficient work area).
  • Booking appointments with physicians for medical device prescriptions and referrals on provided services (massage, naturopathic, acupuncture, chiropody, chiropractor and physiotherapy).
  • Assist in training for newly-hired assistants and actively participating in their integration into the clinic.
  • Clerical duties laundry, keeping clinic neat and tidy.
  • Disinfecting frequently touched surfaces as per COVID-19 protocols.
  • Placing orders for orthotics and braces as per therapist instructions.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

Phlebotomy Workshop -

CDI College
Mississauga, Ontario
01.2021

Medical Office Administrator Diploma -

CDI College
Mississauga, Ontario
01.2021

Skills

  • Proficient in electronic medical records (EMR), radiology information systems (RIS), and PACS
  • Diagnostic imaging protocols
  • Imaging requisition management
  • PACS expertise
  • PHIPA regulations and hospital privacy standards compliance
  • Urgent diagnostic request triaging
  • X-ray, CT, ultrasound, bone density, and mammography scheduling
  • High-volume patient registration and front-desk operations
  • Organizational and multitasking skills
  • Microsoft Office Suite proficiency

Certification

  • Occupational Health and Safety WHMIS (2015)
  • Confidentiality Agreement
  • Privacy and Security
  • Infection Prevention and Control
  • Emergency Preparedness: Codes Grouping

Languages

Armenian
Professional
Greek
Professional

References

References available upon request.

Timeline

Diagnostic Imaging

William Osler Health System
01.2023 - Current

Clerical Associate

William Osler Health System
07.2022 - 09.2023

Triangle Physiotherapy and Rehabilitation Clinic
01.2021 - 01.2022

Phlebotomy Workshop -

CDI College

Medical Office Administrator Diploma -

CDI College
Haykanush Kalemkaryan