Haley DeRocher
Manteca
Summary
Detail-oriented coordinator with strong skills in risk management and invoicing. Recognized for fostering client relationships and implementing effective tracking systems, leading to enhanced service delivery and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Coordinator
DeHart Heating, Plumbing, and Air
Modesto, CA
04.2025 - Current
- Coordinated scheduling and logistics for service appointments, enhancing operational efficiency.
- Monitored project timelines and deliverables, ensuring adherence to deadlines.
- Facilitated the resolution of customer complaints, fostering strong relationships with clients and promoting repeat business.
- Reduced overhead costs with strategic budget management and resource allocation.
- Sent invoices to clients and followed up about payments.
- Built relationships with clients to establish new contracts.
- Provided administrative support during project planning stages, aiding in resource allocation.
- Collaborated with sales teams to develop targeted marketing strategies, boosting product visibility and customer engagement.
- Developed comprehensive reports on commercial activities for senior management review, informing key decision-making processes.
- Supported the preparation of proposals and contracts for commercial projects.
- Set and achieved company defined revenue goals; overachieving it by 150k in 2025.
Registered Medical Assistant
Sutter Gould Medical
Tracy, CA
08.2024 - 04.2025
- Assisted in patient intake, ensuring accurate documentation and efficient processing of medical records.
- Administered vaccinations and performed basic laboratory tests, adhering to safety protocols.
- Coordinated patient appointments, optimizing scheduling for maximum office efficiency.
- Supported healthcare providers during examinations by preparing necessary instruments and materials.
- Utilized electronic health record (EHR) systems for data entry and retrieval, improving information accessibility.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Oriented and trained new staff on proper procedures and policies.
Lead Registered Medical Assistant
St. Mary's Center for Orthopaedics
Auburn, ME
09.2021 - 01.2024
- Supervised daily operations of medical assisting team to ensure efficient patient flow and care.
- Coordinated patient scheduling and follow-up appointments, enhancing clinic productivity and satisfaction.
- Developed training programs for new staff, improving onboarding process and team performance.
- Implemented electronic health record (EHR) systems for streamlined documentation and patient tracking.
- Managed inventory of medical supplies, optimizing usage and reducing waste within the clinic.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
Registered Medical Assistant
Sutter Gould Medical
Modesto, CA
03.2018 - 09.2021
- Educated patients on treatment plans and medication usage, enhancing understanding and compliance.
- Maintained cleanliness and organization of exam rooms, contributing to a safe environment for patients.
- Collaborated with interdisciplinary teams to streamline patient care workflows and enhance service delivery.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Directed on average 24 patients to exam rooms, fielded questions, and prepared for physician examinations.
Instructional Aide
Salem-Keizer Public Schools
Salem, OR
05.2014 - 03.2018
- Supported individualized education plans by providing targeted assistance to students with diverse learning needs.
- Collaborated with teachers to develop and implement engaging instructional materials tailored for special education classrooms.
- Supported individualized instruction for students with diverse learning needs, fostering academic growth.
Education
BBA - Business Administration And Management
Southern New Hampshire University
Hooksett, NH01-2028
Certificate - Medical Assisting
Kaplan College
Salida07-2013
GED -
Sonora Union High School
Sonora05-2012
Skills
- Invoicing
- Project management
- Account management
- Service Titan use
- HIPAA compliance
- Medical terminology knowledge
- Customer service
- EMR / EHR
- Procedure assistance
- Specimens collection and processing
- Immunization administration
- Clinical/Clerical leadership
- Service Titan use
Accomplishments
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased revenue through effectively helping with reevaluation of current work processes.
- Chair of the Sunshine Committee 2023-2024
- Employee of the Month 04/2021
- Employee of the Month 03/2015
Certification
- RMA - Registered Medical Assistant (AMT)
- First Aid/CPR Certified
Timeline
Commercial Coordinator
DeHart Heating, Plumbing, and Air
04.2025 - Current
Registered Medical Assistant
Sutter Gould Medical
08.2024 - 04.2025
Lead Registered Medical Assistant
St. Mary's Center for Orthopaedics
09.2021 - 01.2024
Registered Medical Assistant
Sutter Gould Medical
03.2018 - 09.2021
Instructional Aide
Salem-Keizer Public Schools
05.2014 - 03.2018
BBA - Business Administration And Management
Southern New Hampshire University
Certificate - Medical Assisting
Kaplan College
GED -
Sonora Union High School