Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hayden Woods

Concord

Summary

Friendly and adaptable with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering assistance whenever and wherever possible. Strives to promote a positive work environment and overall morale.

Overview

16
16
years of professional experience

Work History

Barista

Barrelista
12.2022 - Current
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.

Lifeguard

City Of Concord Parks & Rec
06.2022 - Current
  • Monitored safety of guests in and around swimming pool.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Detailed safety rules and procedures regarding activities to customers and guests.
  • Saved distressed persons using rescue techniques and equipment.
  • Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.

Barista

Peet's Coffee
06.2016 - 07.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Trained new employees in groups and in one-on-one scenarios.
  • Very adaptable and able to adjust to new scenarios and work environments
  • Set and achieved goals for professional development and advancement.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Courtesy Clerk / Misc

Safeway
03.2014 - 06.2016
  • Monitored safety and security concerns and reported to leadership for resolution.
  • Conducted one-on-one training with new employees to teach various store procedures.

Community Service Volunteer

N/a
05.2010 - 07.2015
  • Assisted members of the community of the Navajo reservation out in Arizona.
  • Planned and delivered numerous activities and special events for programs and services.
  • Went door to door checking on vulnerable residents, offering companionship, and handling individual needs.
  • Coordinated services for emergency housing, job and food assistance.

Camp Counselor

Daybreak Camp
05.2009 - 07.2013
  • Worked with children of varying age, interest, skill and developmental levels.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
  • Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Provided clear instruction to activity and program participants to deliver fun and safety.

Education

Currently Attending For Transfer - Forestry, Wildlife Conservation

Diablo Valley College
Pleasant Hill, CA

High School Diploma -

Clayton Valley Charter High School
Concord, CA
05.2013

Skills

  • Customer Service
  • Customer Retention
  • Hospitality and Professionalism
  • Detail-Oriented
  • Attention to Detail
  • Staff Training
  • Problem Solving
  • Resolving Complaints
  • Calm Under Pressure
  • Highly Adaptable

Languages

American Sign Language
Full Professional
English
Native or Bilingual

Timeline

Barista

Barrelista
12.2022 - Current

Lifeguard

City Of Concord Parks & Rec
06.2022 - Current

Barista

Peet's Coffee
06.2016 - 07.2022

Courtesy Clerk / Misc

Safeway
03.2014 - 06.2016

Community Service Volunteer

N/a
05.2010 - 07.2015

Camp Counselor

Daybreak Camp
05.2009 - 07.2013

Currently Attending For Transfer - Forestry, Wildlife Conservation

Diablo Valley College

High School Diploma -

Clayton Valley Charter High School

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Hayden Woods