Hayden Servage
Prescott
Summary
Proficient in managing retail operations with a focus on customer satisfaction and team performance. Resolved customer complaints effectively while fostering positive relationships, leading to improved customer loyalty. Conducted regular audits of store operations to ensure compliance with company policies and monitored financial performance through monthly statement reviews. Developed strategies to enhance sales of wireless products and coordinated staff schedules to align with peak shopping times, contributing to overall store success.
Overview
2
2
years of professional experience
Work History
Wireless Sales Manager
OSL
Kemptville
02.2025 - Current
- Resolved customer complaints in an efficient manner while maintaining positive relationships.
- Conducted regular audits of store operations to ensure compliance with company policies.
- Reviewed monthly financial statements to monitor budget goals for the wireless department.
- Provided technical support related to installation, setup, troubleshooting of various wireless devices.
- Maintained a high level of professionalism when interacting with customers or colleagues.
- Generated weekly reports outlining store performance metrics such as total sales volume and average sale price.
- Monitored employee performance, providing feedback and coaching as needed.
- Coordinated staff schedules according to peak shopping times and seasonal demands.
- Developed and implemented strategies to increase sales of wireless products.
- Established ambitious goals for employees to promote achievement and surpass business targets.
Electronics Sales Lead
OSL
Brockville
09.2023 - 02.2025
- Resolved conflicts between customers and employees in a professional manner.
- Maintained an up-to-date understanding of product features.
- Conducted regular staff meetings to review performance and set goals.
- Monitored employee performance on the sales floor.
- Organized promotional displays to attract more customers.
- Provided technical assistance for electronic products.
- Demonstrated knowledge of store services and policies to customers.
- Maintained a safe working environment by enforcing safety regulations.
- Coordinated with vendors regarding purchase orders and deliveries.
- Performed daily operations such as stocking shelves, setting up displays.
- Assisted customers with product selection, prices and availability.
- Recruited and trained new employees for the electronics department.
- Developed strategies to increase customer loyalty and satisfaction.
Education
High School Diploma -
T.R Leger
Prescott, ON06-2019
Skills
- Technical support
- Sales strategy development
- Financial analysis
- Inventory management
- Product knowledge
- Customer relationship management
- Team building
- Performance monitoring
- Coaching employees
- Schedule coordination
Timeline
Wireless Sales Manager
OSL
02.2025 - Current
Electronics Sales Lead
OSL
09.2023 - 02.2025
High School Diploma -
T.R Leger