Hayden Nakamura
Agoura Hills
Summary
- I am great with people and public speaking I am outgoing, confident, and a hard worker
- Quick learner, and can adapt to any situation Very versatile and a quick thinker
Overview
8
8
years of professional experience
Work History
Membership Lead
South East Ventura Yarrow YMCA
Westlake Village
02.2022 - Current
- Provide high-quality service to all members, guests, and staff.
- Serve as a point of contact for membership-related questions or concerns.
- Greet and interact with members in a friendly and professional manner.
- Resolve member complaints or escalate them appropriately.
- Promote and sell YMCA memberships and programs.
- Conduct tours of the facility for prospective members.
- Follow up with prospects and leads to encourage membership sign-up.
- Assist in executing membership campaigns and promotions.
- Lead and support front desk or membership staff during shifts.
- Train and mentor new membership/front desk team members.
- Monitor performance and provide feedback to improve service quality.
- Ensure staff are following proper procedures and policies.
- Maintain accurate membership records and data in the system.
- Process membership applications, renewals, and cancellations.
- Track and report on membership sales and retention metrics.
- Assist in daily cash handling, deposits, and reconciliation.
- Enforce YMCA policies and procedures.
- Maintain a clean and welcoming lobby/front desk area.
- Monitor access control and ensure member check-ins are handled correctly.
Little League Umpire
Agoura Pony Baseball
01.2018 - 01.2023
- Has been an umpire for four years and in the first year of doing the job I was awarded the best new umpire and was given tournament games to officiate.
- I always would show up 15 minutes early before games and was always recommended to officiate baseball games.
Batting cage store manager
Agoura Hills
- Was incharge of all baseball clothing sales and keeping the batting cages running.
- Held this job for just under a year before I left for college out of state.
Education
High School -
Agoura High School
Agoura Hills, CA09.2025
Skills
- Marketing
- Selling
- Customer relations
- Fashion knowledge
- Teamwork
- Following directions
- Customer service
- Team leadership
- Conflict resolution
- Sales promotion
- Membership management
- Event coordination
Awards
- Second degree black belt in Tang Soo Do
- Varsity Baseball Starter
- Varsity Football Starter
Languages
- English
- Can understand a little bit of Spanish
Timeline
Membership Lead
South East Ventura Yarrow YMCA
02.2022 - Current
Little League Umpire
Agoura Pony Baseball
01.2018 - 01.2023
Batting cage store manager
High School -
Agoura High School
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