Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Hayden Morris

San Jose

Summary

I started working for Zumiez as my first job in High School and have been working at the same store since. I have learned so much through my experiences with the company having started as a seasonal associate and being promoted to a management position after 2 years. Being in a leadership role at such a young age taught me so much about accountability, communication, planning and executing tasks. I learned how to delegate and work through my team as well as lead by example to set a standard for the workplace. I feel that my experiences with interacting with customers and employees as well as my sales, merchandising, and management skills give me a unique perspective to add to any sort of group work or projects.

Overview

6
6
years of professional experience

Work History

Part Time Assistant Manager

Zumiez
09.2020 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Sales Lead

Zumiez
10.2019 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.

Sales Assosciate

Zumiez
01.2018 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelor of Science - Marketing

Loyola Marymount University
Los Angeles, CA

No Degree -

Saint Francis High School
Mountain View, CA

High School Diploma -

Leland High School
San Jose, CA
05.2020

Skills

  • Customer Relations
  • Staff Management
  • Online Marketing and Advertising
  • Money Handling
  • Sales and Marketing
  • Merchandising
  • Training
  • Time management
  • Delegation
  • Working in teams

Hobbies

Mountain biking, hiking, reading, listening to live music, spending time with my friends and family. 

Timeline

Part Time Assistant Manager

Zumiez
09.2020 - Current

Sales Lead

Zumiez
10.2019 - Current

Sales Assosciate

Zumiez
01.2018 - Current

Bachelor of Science - Marketing

Loyola Marymount University

No Degree -

Saint Francis High School

High School Diploma -

Leland High School

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Hayden Morris