Hayden Mathew
Whitby,ON
Summary
- Certified Professional Home Inspector Designation - InterNACHI International Association of Certified Home Inspectors USA/ Canada
- Excellent communicator with 10 years' experience working in a call center environment both in office and remotely.
- Ability to handle large call volumes daily while resolving service-related issues in a timely manner.
- Excellent communication skills Customer service Strong client relations
- Listening skills Creative problem solver Strong organizational skills Fast learner
- Data collection, Data entry Documentation, Email
- Top sales performer
- Training development - Help Desk Willing to relocate to: Mississauga, ON
Overview
25
25
years of professional experience
1
1
Certification
Work History
Home Inspector
HM&M Home Inspections Associates Inc / Owner.
Whitby, ON
08.2021 - Current
- Perform residential property inspections on existing homes, multi-dwelling units, new construction, rental properties, and small commercial office spaces
- Provide full written reports with pictures to clients within 24 hours
- Offer additional services such as thermal imaging, drone inspections, home maintenance inspections, radon testing, and new construction inspections.
Service / Parts Coordinator
Advanced Commercial Food Equipment Inc.
Scarborough, ON
08.2023 - 05.2024
- Organize, track, and maintain inventory and parts supplies
- Replenish service vehicles' truck stock
- Conduct truck audits and research parts online
- Assist technicians in troubleshooting problematic or faulty equipment.
Facilities Coordinator
Acquire Facilities Management Services
Remote
02.2022 - 04.2023
- Utilize Predictive Equipment Monitoring (PEM) software to verify and confirm proper operating parameters of HVAC and refrigeration systems
- Review alarm database and dispatch service requests
- Collect and compile operational data for reports and documentation
- Enter data into software programs and maintain confidentiality.
Remote Work
Homex Labs Virtual HVAC USA/Canada
09.2020 - 02.2022
- Speak with residential and commercial customers via live chat, schedule services, and manage customer needs
- Educate customers about membership opportunities and benefits
- Find creative solutions for customer issues and book services
- Troubleshoot and investigate customer issues.
Logistics / Analytics Coordinator
Avante Logixx
09.2018 - 04.2020
- Streamline parts process, provide quotations, process warranty parts, support manager in updating part numbers, troubleshoot technical issues, monitor analytics sites, coordinate subcontractors, retrieve video footage.
Service Administrator - HVAC (Part-Time)
Dupont Heating & Air Conditioning Ltd.
02.2018 - 09.2018
- Provide administrative support, process purchase orders, maintain filing system, handle incoming calls, dispatch and schedule service calls, track service-related issues.
Mobile Supervisor
Commissionaires Great Lakes
Toronto, ON
12.2014 - 05.2016
- Conduct mobile patrols, respond to alarm calls, conduct site visitations, provide backup support for alarm officers, provide escort service for bank technicians.
Mobile Operative
Knightsonguard Security Service
Pickering, ON
06.2013 - 12.2014
- Provide mobile support, patrol complex, prevent vandalism, deter unauthorized people, handle escalated issues, investigate deficiency reports, provide quotes, schedule and dispatch service calls.
Mobile Operative
G4Secure Solutions
Toronto, ON
10.2012 - 06.2013
- Respond to alarms, provide escort for bank technicians, provide field support, conduct building patrols, ensure compliance with bylaws and regulations.
Customer Service / Mobile Operative
ADT Advance Integrations / Interconsecurity
Toronto, ON
04.2012 - 09.2012
- Respond to burglar alarms, provide field support, conduct building patrols, monitor bank cameras, provide remote access control, cross-train in customer service.
Operations Manager
Mississauga, ON
07.2008 - 10.2008
- Implement new processes and systems, manage communication, customer support, and product representation, investigate and resolve customer inquiries and complaints.
Warranty and Parts Coordinator
Direct Energy Essential Services / BlueFlame
North York, PA
01.2007 - 06.2008
- Serve as the main liaison between customers, management, and sales team
- Restock inventory, schedule pickups and deliveries, process warranty parts claims, dispatch service calls.
Contact Center Rep
Savaria Concord Lifts Brampton IBM Canada
Markham, Ontario
08.2007 - 12.2007
- Provide customer service, advice, information, and assistance to callers
- Resolve inquiries on first contact, research information, arrange appointments, and follow up with customers.
Contact Center Rep Transfers dept
CIBC Wealth Management
Toronto, ON
05.2005 - 06.2006
- Manage high-volume workload, provide communication and customer service support, troubleshoot equipment issues, prepare orders, schedule and dispatch technicians.
Customer Service
CCSI Technology Solution / Compucom
Mississauga, Ontario
08.2004 - 04.2005
- Support multiple departments, train new help desk staff, coordinate help desk support, dispatch service technicians, answer calls and emails, document problems and resolutions.
Human Resources Assistant
Computer Resellers
Toronto, ON
01.2003 - 07.2004
- Coordinate HR projects, update job descriptions and employee handbook, source candidates, process employment applications, provide administrative support.
Customer Service Representative / Team Manager
Enbridge Gas Distributions
Willowdale, ON
09.1999 - 09.2003
- Provide customer service, handle escalated calls, manage executive correspondence, dispatch service calls, investigate and resolve inquiries and complaints.
Customer Service
CIBC Wealth Management
Toronto, ON
08.1999 - 09.1999
- Provide customer service support, resolve inquiries, communicate with sales and operations teams, process orders and forms.
Education
Certification in Home Inspection -
Seneca College Newnham Campus / InterNACHI
06.2021
Skills
- Excellent communicator
- Call center experience
- Handling large call volumes
- Resolving service-related issues
- Customer service
- Client relations
- Listening skills
- Creative problem solving
- Organizational skills
- Fast learner
- Data collection
- Data entry
- Documentation
- Sales
- Training development
- Help Desk
Certification
Certified Home Inspector
Relocation
Mississauga, ON
Assessments
- Work motivation, Familiar, 01/2023
- Customer service, Familiar, 01/2023
- Basic maintenance and repair, Proficient, 03/2023
- Sales skills, Proficient, 02/2023
- Customer focus & orientation, Proficient, 07/2020
- Workplace safety, Familiar, 01/2023
Timeline
Service / Parts Coordinator
Advanced Commercial Food Equipment Inc.
08.2023 - 05.2024
Facilities Coordinator
Acquire Facilities Management Services
02.2022 - 04.2023
Home Inspector
HM&M Home Inspections Associates Inc / Owner.
08.2021 - Current
Remote Work
Homex Labs Virtual HVAC USA/Canada
09.2020 - 02.2022
Logistics / Analytics Coordinator
Avante Logixx
09.2018 - 04.2020
Service Administrator - HVAC (Part-Time)
Dupont Heating & Air Conditioning Ltd.
02.2018 - 09.2018
Mobile Supervisor
Commissionaires Great Lakes
12.2014 - 05.2016
Mobile Operative
Knightsonguard Security Service
06.2013 - 12.2014
Mobile Operative
G4Secure Solutions
10.2012 - 06.2013
Customer Service / Mobile Operative
ADT Advance Integrations / Interconsecurity
04.2012 - 09.2012
Operations Manager
07.2008 - 10.2008
Contact Center Rep
Savaria Concord Lifts Brampton IBM Canada
08.2007 - 12.2007
Warranty and Parts Coordinator
Direct Energy Essential Services / BlueFlame
01.2007 - 06.2008
Contact Center Rep Transfers dept
CIBC Wealth Management
05.2005 - 06.2006
Customer Service
CCSI Technology Solution / Compucom
08.2004 - 04.2005
Human Resources Assistant
Computer Resellers
01.2003 - 07.2004
Customer Service Representative / Team Manager
Enbridge Gas Distributions
09.1999 - 09.2003
Customer Service
CIBC Wealth Management
08.1999 - 09.1999
Certification in Home Inspection -
Seneca College Newnham Campus / InterNACHI
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