Hannah Lake
Kingston,ON
Summary
Detail-oriented professional with a proven track record of leveraging strong organizational, collaborative, and proactive problem-solving skills to enhance workplace efficiency and drive meaningful results. Committed to fostering a productive environment through effective communication and teamwork, consistently aligning efforts with organizational objectives. Adept at identifying challenges and implementing innovative solutions that ensure continuous improvement in processes and outcomes. Eager to contribute to a dynamic team by supporting strategic goals with dedicated effort and insightful thinking while embracing opportunities for growth and development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Laboratory Technician Assistant
Central Dental Laboratory
07.2023 - Current
- Assist Dental Technicians with production the fabrication of dentures, crowns, bridges and repairs.
- Prepare plaster models and molds, prepare wax-bites and impression trays requires attention to detail, meeting deadlines, repetitive tasks, working within a fast-paced environment.
- Technical expertise with plastering, waxing-up, casting, polishing and assembly utilizing multiple tools and machinery.
- Maintain and order supplies and ensuring maintenance of equipment.
Access Control Screener
Kingston Health Science Centre
07.2020 - 11.2022
- Collect, track, and report data on employees, visitors, caregivers, and patients using the Patient Care System (PCS) and Microsoft Office (Outlook, Word). Utilize medical terminology daily.
- Conduct screenings per hospital policies, including infection control measures, and communicate screening protocols and reasons for entry refusals.
- Verify entrance eligibility with photo ID or appointment slip, inform individuals of precautionary measures, and distribute protective equipment as needed.
- Provide customer service by addressing inquiries, escalating issues, and maintaining professionalism and empathy.
- Expedite screening for patients or caregivers needing urgent attention, offering specific instructions as required.
- Direct and support patients and families with consistent responsiveness to their needs.
- Contribute to KHSC’s strategy by promoting patient- and family-centered engagement and care.
Sales Associate
Global Pet Foods
03.2015 - 07.2020
- Adapt quickly in fast-paced, stressful situations, handle financial transactions, and oversee stock organization and inventory management, including heavy lifting, while delivering a high-quality customer service, resolving issues effectively with strong communication skills.
- Manage Office Solution Software (L-BOSS) and Frontend Solution Software (L-POS), track data using electronic tools, and ensure effective delegation.
Education
Administrative, Secretarial, Personal Assistant
Online Training Academy
Online07-2025
General Arts and Science Certificate - Behavioural Psychology
St. Lawrence College
01.2017
Ontario Secondary School Diploma - undefined
Bayridge Secondary School
01.2016
Skills
- Detail-oriented problem solver
- Strong interpersonal skills
- Maintaining professionalism in client relations
- Experienced in Microsoft Office applications
- Customer service expertise
- Conflict resolution
- Collaborative networking abilities
- Experienced with digital tools
Languages
English
Certification
Administrative, Secretarial and Personal Assistant Course, Completed with 100 percent accuracy.
Timeline
Dental Laboratory Technician Assistant
Central Dental Laboratory
07.2023 - Current
Access Control Screener
Kingston Health Science Centre
07.2020 - 11.2022
Sales Associate
Global Pet Foods
03.2015 - 07.2020
General Arts and Science Certificate - Behavioural Psychology
St. Lawrence College
Ontario Secondary School Diploma - undefined
Bayridge Secondary School
Administrative, Secretarial, Personal Assistant
Online Training Academy
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