Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Hayden Kubacsek

London,Canada

Summary

I am a dynamic professional with extensive experience in restaurant operations, specializing in customer service and conflict resolution. Proven track record of delivering exceptional dining experiences while managing high-pressure situations and upselling effectively. Highly skilled in server support, troubleshooting, and network management, with a focus on enhancing system performance and operational efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server/Support

Smash Kitchen & Bar
Markham, Ontario
05.2024 - 07.2025
  • Served as support prior to transition into server role
  • I was responsible for managing the front of house, seating guests, putting together parties, ensuring all guests had enough water and a clear table when needed, running food to tables, and ensuring bathrooms were cleaned and restocked
  • I was also responsible for back of house, ensuring all dishes were plated and garnished properly, glassware was cleaned efficiently and returned to the front, as well as all dishes were sent out to the proper tables
  • As a server, I was responsible for section as large as 10 tables, and I was able to provide excellent service and upsell alcohol and more expensive dishes to customers
  • Operated independently as server, guaranteeing exceptional service at tables through proactive water refills and efficient table clearing
  • Executed service during peak periods such as Mother’s Day and Father’s Day, ensuring efficient table management in high-pressure shifts.
  • Coordinated service for groups of 10 or more guests alongside ongoing table service in section
  • Trained to manage bar operations while serving customers
  • Acquired proficiency in POS system, swiftly addressing operational errors

Co-Op Student

Coledale Public School
Markham, Ontario
02.2024 - 06.2025
  • Aided children in their studies and recreational activities
  • Ensured children were staying safe during courses such as physical education, as well as time spent outside of the school
  • Aided teacher in printing and putting together course material for their classes
  • Taught small lessons to different classes, as well as read books and novels
  • I was responsible for monitoring students during lunch time and ensuring proper behaviour and safety

Customer Service Representative

FDR Ltd.
Richmond Hill, On
02.2023 - 01.2024
  • Handled customer inquiries, complaints, and resolved issues and concerns in a timely and efficient manner.
  • Kept accurate records of all interactions, including customer names, addresses, phone numbers and credit card information.
  • Created a new customer database by entering customer information into a database.
  • Handled payments and payment plans as well as setting up preauthorized payments for customers.

Education

Political Science -

Western University
London, Ontario
04.2029

Science, Technology, Engineering, and Mathematic -

Unionville Highschool
Markham, Ontario
06.2024

Skills

  • Restaurant experience
  • Food service experience
  • Customer service
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Computer literacy
  • Communication skills
  • Time management
  • Leadership

Certification

  • SmartServe Certification
  • WHMIS Certification
  • Worker Health and Safety Awareness
  • Honour Roll
  • Ergonomics and Safety Training
  • Bronze Star Certificate

References

  • Jason Goodis, Owner & Supervisor at Smash Kitchen & Bar, (647) 987-6993
  • Akshay Phatak, Assistent Manager at Smash Kitchen & Bar, (647) 447-3257
  • Laura Wong, Supervisor for Co-Op Program,
  • Eva Somogyi, Supervisor at FDR LTD

Languages

English
Native/ Bilingual

Timeline

Server/Support

Smash Kitchen & Bar
05.2024 - 07.2025

Co-Op Student

Coledale Public School
02.2024 - 06.2025

Customer Service Representative

FDR Ltd.
02.2023 - 01.2024

Political Science -

Western University

Science, Technology, Engineering, and Mathematic -

Unionville Highschool

Similar Profiles

CREATE PROFILE
Hayden Kubacsek