Hayden Kerzner
Aguanga
Summary
Dedicated professional with a track record of excellence in sales and customer service. Skilled in engaging customers and providing tailored assistance to meet diverse needs. Achieves measurable results in customer satisfaction and retention through proactive support.
Overview
11
11
years of professional experience
Work History
Service Manager
North County Indian Motorcycles
09.2022 - 12.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Internet Sales Manager / Service Writer
John Hine Temecula Subaru
10.2019 - 05.2022
- Cultivated strong relationships with customers through consistent follow-ups.
- Negotiated profitable product sales and trade-in agreements.
- Provided professional, courteous support for all sales and service inquiries.
- Maintained up-to-date knowledge of store products and promotions to drive sales.
Fleet Salesperson
Toyota of Orange
01.2019 - 10.2019
- Maintained strong relationships with commercial fleet owners and operators to continuously acquire new customers.
- Increased overall fleet revenue by bringing in new corporate fleet and VIP customers.
- Sustained revenue from current accounts through regular servicing and strong sales follow-up.
Internet Sales Associate
McKenna Subaru
01.2016 - 12.2018
- Exercised proper qualification skills to convert leads in to genuine sales opportunities.
- Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
- Organized internet leads geographically, chronologically or by product line to optimize distribution to sales staff.
Internet Sales Specialist
South Coast Subaru
06.2014 - 12.2016
- Engaged in timely customer communication to resolve issues and identify sales opportunities.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.
Education
Santa Barbara City College
Santa Barbara, CA06.1992
High School Diploma -
Beverly Hills High School
Beverly Hills, CA06.1989
Skills
- Marketing expertise
- Multitasking ability
- Dependability and trustworthiness
- Leadership skills
- Relationship management
- Collaboration skills
Education and Training
other,other
Timeline
Service Manager
North County Indian Motorcycles
09.2022 - 12.2024
Internet Sales Manager / Service Writer
John Hine Temecula Subaru
10.2019 - 05.2022
Fleet Salesperson
Toyota of Orange
01.2019 - 10.2019
Internet Sales Associate
McKenna Subaru
01.2016 - 12.2018
Internet Sales Specialist
South Coast Subaru
06.2014 - 12.2016
Santa Barbara City College
High School Diploma -
Beverly Hills High School
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