HAYDEN HONG
5521 Parker Street, Burnaby, Canada
Summary
Proven track record in enhancing ramp safety and operational efficiency at Samsic, showcasing expertise in aircraft marshalling and exceptional teamwork. Excelled in roles requiring adaptability to weather conditions and stringent security measures. Increased on-time performance significantly.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Ground Service Ramp Agent
Samsic
08.2024 - Current
- Improved ramp safety by consistently adhering to company policies and federal regulations.
- Provided clear communication between pilots, air traffic control, and ground crew for seamless coordination of ramp operations.
- Increased on-time performance by swiftly marshalling aircraft in and out of gates as per schedule requirements.
- Upheld airport security measures through vigilant monitoring of restricted areas access points for unauthorized personnel or vehicles.
- Enhanced team efficiency by effectively communicating with coworkers and supervisors during shift handoffs.
OFFICE/CARGO AGENT – CUSTOMER SERVICE
Menzies
05.2022 - 02.2024
- Provided support during peak periods or staff shortages, demonstrating adaptability and teamwork skills.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Airside vehicle trained.
- Created documents of load plans, cargo cleanliness inspections, and transportation processes.
- Acquired AVOP, DA level with full RAIC.
- Trained new team members on company procedures, systems, and best practices to ensure seamless integration into the role.
- Candidate for Office Lead position.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
Cooker
Daiya Foods Inc.
06.2019 - 09.2019
- Operate and control equipment such as kettles, cookers, vats and tanks, and boilers, to cook ingredients or prepare products for further processing
- Collect and examine product samples during production to test them for quality, color, content, consistency, viscosity, acidity, or specific gravity
- Record production and test data, such as processing steps, temperature and steam readings, cooking time, batches processed, and test results.
Teaching Assistant
University Of Technology
05.2013 - 10.2013
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
Hospital - Patient Care Assistant
University Of Medical
09.2012 - 11.2012
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
Teaching Assistant
Ho Chi Minh City University of Education
01.2011 - 12.2011
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Supported classroom activities, tutoring, and reviewing work.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
Education
Bachelor of Arts - Industrial-Organizational Psychology
University of British Columbia
Vancouver, BC04.2022
Associate of Science - Psychology
Langara College
Vancouver, BC09.2019
High School Diploma -
Vancouver School Board
Vancouver, BC08.2015
Associate of Applied Science - Psychology
University of Technology
Ho Chi Minh, Viet Nam08.2014
High School Diploma -
Marie Curie
Ho Chi Minh, Viet Nam08.2010
Skills
- Aircraft Marshalling
- Safety Procedures Compliance
- Ramp Security
- Weather Conditions Adaptation
- Airfield Safety Awareness
- Aircraft Tug Operation
- Loading and unloading
- Crew assistance
- Workload Management
- Creativity
- Teamwork
- Problem solving
- Customer services
- Communication, Written communication
Languages
English
Full Professional
Timeline
Ground Service Ramp Agent
Samsic
08.2024 - Current
OFFICE/CARGO AGENT – CUSTOMER SERVICE
Menzies
05.2022 - 02.2024
Cooker
Daiya Foods Inc.
06.2019 - 09.2019
Teaching Assistant
University Of Technology
05.2013 - 10.2013
Hospital - Patient Care Assistant
University Of Medical
09.2012 - 11.2012
Teaching Assistant
Ho Chi Minh City University of Education
01.2011 - 12.2011
Bachelor of Arts - Industrial-Organizational Psychology
University of British Columbia
Associate of Science - Psychology
Langara College
High School Diploma -
Vancouver School Board
Associate of Applied Science - Psychology
University of Technology
High School Diploma -
Marie Curie
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