Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
HAYDEE JUNESSA GARLEJO
Cambridge,ON
Summary
Overview
14
years of professional experience
1
Certification
Work History
Concentrix ( Google )
Google Ads Specialist
03.2023 - 07.2023
Job overview
- Provided consultative selling to Company owners / Marketing Managers who would like to start and make additional digital marketing ads from Google Ads through email and phone, if necessary.
- Built and managed relationships with key clients and partners to drive growth through Pipeline Management
- Coordinated and executed marketing campaigns to generate new leads and sales opportunities.
Citibank
Customer Service Analyst
02.2017 - 11.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Managed over 50 calls / 70 chats per day.
- Process credit card requests, savings and checking account updates, time deposit opening and closure, cancel unauthorized transactions, confirm local and foreign fund transfers
- Explains itemized bank transactions and sends phone/email communication for account change requests and reward needs
- Deals with different client's complaints and trained to resolve issues to prevent escalation
- Respond effectively to all inquiries from current and prospective clients
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
West Contact Services
Technical Support Representative
10.2014 - 12.2016
Job overview
- Confirm eligibility of customers to upgrade internet modems, activate replacement and new internet modems
- Process orders for modem replacement and advice customers of Self-install Kit instructions, refill on prepaid internet and cable TV add-ons
- Troubleshoot reported Prepaid internet issues and arranges technician appointment.
24/7 Philippines, Inc
Customer Service Representative
01.2011 - 04.2014
Job overview
- Provided excellent customer service and troubleshooting skills for Australian clients with landline technical issues and faults remotely
- Configuring customers' computers to Internet via modem and router
- Arrange appointments to accredited technicians for fix
- Analyze reported information and test results and identify proper resolution.
- Managed over 30-45 calls per day.
EXPEDIA
Customer Service Representative
11.2005 - 09.2008
Job overview
- Demonstrated expertise in travel related transactions- booking and arranging customer’s reserved flight, car, and vacation by providing them consultative sales with right added activities appropriate with purpose of their trips packages customers online via phone
- Exhibited high energy and professionalism when dealing with clients and staff.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed over 50-70 calls per day.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Saint Louis CollegeCity Of San Fernando, La Union
Bachelor of Arts from Major in English, Graduate
03.2005
University Overview
Years of experience: 14
Skills
- Analytical and Critical Thinking
- Decision-Making
- Google Workspace
- Good Telephone Etiquette
- Attention to Detail
- Interpersonal Communication
- Teamwork and Collaboration
- Organization and Time Management
- Dependable and Responsible
- Flexible and Adaptable
Certification
- Google Ads
- Digital Marketing
- Google Analytics
- Google AdWords
- Search Engine Optimization (SEO)
- English
- Certifications and Licenses: Google Ads Completed Certification for : Google Ads Search, Google Ads Display, Google Ads Video, Google Ads Shopping
Availability
See my work availability
Not Available
Available
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wednesday
thursday
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saturday
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evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Google Ads Specialist
Concentrix ( Google )
03.2023 - 07.2023
Customer Service Analyst
Citibank
02.2017 - 11.2022
Technical Support Representative
West Contact Services
10.2014 - 12.2016
Customer Service Representative
24/7 Philippines, Inc
01.2011 - 04.2014
Customer Service Representative
EXPEDIA
11.2005 - 09.2008
Saint Louis College
Bachelor of Arts from Major in English, Graduate
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