Haydee Ramos Sanchez
Richmond,Canada
Summary
To pursue a full time/part time secure career opportunity, where I can gain experience and learn new job skills. Looking to succeed as a future manager. Optimistic and reliable with 10+ years of experience in excellent customer service, executive assistant, administration, clerical, switchboard, team lead etc. Easily adaptable to high pace environment and takes the lead.
Overview
8
8
years of professional experience
Work History
Administrative Assistant/Receptionist
Paper Excellence Canada
05.2022 - 09.2024
- Company Overview: Corporate Office
- Customer service (Engaging and providing day to day information for clients and employees)
- Switchboard (Multitasking several phone lines)
- Microsoft Office
- Microsoft Outlook
- Shipments (Handling incoming and outgoing shipments daily for international company clients and staff)
- Organizing (Confidential documents)
- Filing
- Multitasking
- SAP System (basic accounting, financials and data entry)
- Employee access cards function
- Type letters, and other documents needed (Microsoft Word)
- Schedule, confirm appointments and meetings
- Coordinate (CEO, CIO, Executives, Employees meetings and events)
- Operate office equipment such as fax machines, copiers, scanning and phone systems
- Answer multi switchboard telephone lines, give information, transfer calls to appropriate individuals, staff and take messages for callers
- Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems
- Corporate Office
Fibre Accounting Clerk
Paper Excellence Canada
04.2021 - 07.2021
- Company Overview: Corporate Office
- Processing Fibre invoices
- Knowledge of LIMS system (Log Inventory and Management System)
- Knowledge of SAP system (accounting, financials and data entry)
- Customer service (phone & email)
- Completing reports
- Filing reports
- Organize and update financial records
- Corporate Office
Administrative Assistant/Receptionist
Paper Excellence Canada
09.2019 - 04.2021
- Company Overview: Corporate Office
- Customer service (Engaging and providing day to day information for clients and employees)
- Switchboard (Multitasking several phone lines)
- Microsoft Office
- Microsoft Outlook
- Shipments (Handling incoming and outgoing shipments daily for international company clients and staff)
- Organizing (Confidential documents)
- Filing
- Multitasking
- SAP System (basic accounting, financials and data entry)
- Employee access cards function
- Type letters, and other documents needed (Microsoft Word)
- Schedule, confirm appointments and meetings
- Coordinate (CEO, CIO, Executives, Employees meetings and events)
- Operate office equipment such as fax machines, copiers, scanning and phone systems
- Answer multi switchboard telephone lines, give information, transfer calls to appropriate individuals, staff and take messages for callers
- Greet visitors and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems
- Corporate Office
Administrative Assistant/Receptionist
Sprott Shaw College
11.2018 - 04.2019
- Operate communication systems, such as telephone, switchboard, intercom
- Relay or route written or verbal messages
- New employee hire guidance
- Prepare and mail company cheques
- Assist, communicate and work with the Human Resource Director
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, staff using computer, mail, or facsimile machine
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Conduct tours or deliver talks describing features of the office company
- Completing criminal record forms for students
- Clerical duties
- Customer service (Engaging and providing day to day information for clients and employees)
- Switchboard (Multitasking several phone lines)
- Organizing (Confidential documents)
- Daily mail (incoming and outgoing daily mail)
- Payments
- Daily registration fee
- Data entry
- Type letters, reports and other documents
- Schedule and confirm appointments and meetings
- Coordinate (Student functions)
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material
- Locate and attach appropriate files to incoming correspondence requiring replies
- Open, read, route, and distribute incoming mail or other materials and answer routine letters
- Complete forms in accordance with company procedures
- Order and dispense supplies
- Conduct searches to find needed information, using such sources as the Internet
Front End Lead
Bed Bath & Beyond
10.2016 - 05.2017
- Prepare and mail cheques
- Advise students on issues such as course selection, progress toward graduation, and career decisions
- Participate in faculty and college committee activities
- Direct activities of administrative departments such as admissions, registration, and career services
- Access and collect tuition fees
- Front End Lead
- Team player
- Excellent customer service skills
- Cashier
- Problem solving
- Sales
- Retail
- Closing cash
- Multitasking
- Retail store with essential register operations
- Sales floor function
- Providing leadership to assigned personnel
- Coordinate
- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
- Keep areas neat while working and return items to correct locations following demonstrations
- Record and report demonstration-related information, such as the number of questions asked by the audience or the number of coupons distributed
Education
Travel & Tourism Diploma/Certificate -
DOUGLAS COLLEGE
Vancouver, BC01.2009
High School Diploma -
CHARLES E. LONDON SECONDARY
Richmond, BC06-2005
Skills
- Customer service
- Microsoft Office
- Data entry
- Office organization
- Scheduling appointments
- File management
- Switchboard operation
- Meeting coordination
- SAP system
- Communication skills
- Problem solving
- Attention to detail
- Travel administration
- Appointment scheduling
- Event coordination
- Microsoft Word
- Staff motivation
- Attendance record management
- Administrative support
- Reception oversight
- Recordkeeping
- Tech-Savvy
- Travel arrangements
- Executive management support
- Schedule management
- Invoice processing
- Clerical support
- Bilingual: English and Spanish Fluent and basic knowledge of French
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Administrative Assistant/Receptionist
Paper Excellence Canada
05.2022 - 09.2024
Fibre Accounting Clerk
Paper Excellence Canada
04.2021 - 07.2021
Administrative Assistant/Receptionist
Paper Excellence Canada
09.2019 - 04.2021
Administrative Assistant/Receptionist
Sprott Shaw College
11.2018 - 04.2019
Front End Lead
Bed Bath & Beyond
10.2016 - 05.2017
Travel & Tourism Diploma/Certificate -
DOUGLAS COLLEGE
High School Diploma -
CHARLES E. LONDON SECONDARY
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