Summary
Overview
Work History
Education
Skills
References
Additional References
Timeline
Generic

Haydee Isabell Zirangua

Bakersfield

Summary

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.Expert at finding win-win solutions.

Overview

7
7
years of professional experience

Work History

Customer Representative CSR2

Conduent
01.2022 - Current
  • Assisted customers with inquiries and resolved issues promptly.
  • Maintained accurate records of customer interactions for quality assurance.
  • Ensured compliance with company policies while handling sensitive information.
  • Resolved customer complaints promptly and efficiently.
  • Performed data entry activities as needed.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Developed positive relationships with customers through friendly interactions.
  • Handled difficult or emotional customer situations with empathy and professionalism.

Front Manager

El Maguey Restaurante Inc.
Bakersfield
07.2018 - 12.2021
  • Managed daily restaurant operations and ensured smooth service flow.
  • Monitored dining area for cleanliness and maintained a welcoming atmosphere.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Monitored inventory levels and ordered supplies as needed.
  • Supervised cashiers and provided training on proper cash handling procedures.

Education

High School - General Studies

Golden Valley High School
Bakersfield, CA

Skills

  • Issue resolution
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Organization and recordkeeping
  • Language fluency
  • Customer service excellence

References

  • Sabrina Bonzi, Immigration Paralegal, (559) 368-8472
  • Andrea García, Supervisor, (559) 788-9718

Additional References

Available upon request

Timeline

Customer Representative CSR2

Conduent
01.2022 - Current

Front Manager

El Maguey Restaurante Inc.
07.2018 - 12.2021

High School - General Studies

Golden Valley High School

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Haydee Isabell Zirangua