Haydee Barrios
West Covina
Summary
Dynamic and empathetic professional with experience as a Crisis Counselor Volunteer at Crisis Text Line, skilled in de-escalation techniques and active listening. Proven ability to thrive under pressure while providing emotional support and developing tailored coping strategies. Bilingual in Spanish, fostering effective communication in diverse environments.
Overview
7
7
years of professional experience
Work History
Crisis Counselor Volunteer
Crisis Text Line
03.2025 - Current
- Provided emotional support to individuals in crisis, ensuring a safe and respectful environment.
- Facilitated active listening sessions, helping clients articulate their feelings and concerns effectively.
- Developed tailored coping strategies to assist clients in managing stress and anxiety during crises.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided timely interventions for clients experiencing suicidal thoughts or self-harm behaviors, coordinating with emergency services when necessary.
- Maintained confidentiality and adhered to ethical guidelines while working with sensitive information about clients'' personal lives.
Server
California Pizza Kitchen
03.2020 - 05.2024
- Provided excellent customer service by promptly greeting and serving guests.
- Supported colleagues during peak hours, fostering a collaborative teamwork environment that enhanced overall productivity levels.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Adapted quickly to high-pressure situations during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Learned to operate point-of-sale systems for order processing.
Team Member
Jamba Juice
02.2019 - 02.2020
- Operated blending and juicing equipment efficiently to prepare high-quality beverages.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Collaborated with team members to meet daily production goals while maintaining product quality.
- Monitored inventory levels, assisting in restocking supplies to prevent shortages during busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Club President
High School
03.2018 - 06.2019
- Founded the Day-by-day club as a program for students to share personal issues in a safe and non- judgmental environment, providing emotional support with empathy and understanding.
- Followed mandated reporter guidelines while keeping confidentiality and discretion.
- As president, I directed, coordinated, and facilitated weekly meetings for all students.
- Partnered closely with club officers to develop successful strategies promoting club growth.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
Junior Volunteer
Kaiser Permanente
06.2018 - 07.2018
- Communicate patients' questions, complaints, problems and concerns to appropriate staff members.
- Coordinate the flow of patients through the facility by discharging or transporting patients to required locations.
- Link between patients, patients' relatives, and the healthcare organization.
- Complied with HIPAA standards to confidentially maintain patient medical information.
- Upheld organizational values and guidelines in all volunteer activities, serving as a positive role model for other volunteers.
Education
Bachelor of Arts - Psychology
Vanguard University of Southern California
Costa Mesa, CA05-2025
Skills
- Bilingual- Spanish
- Social, friendly, able to speak to large crowds
- Focused under pressure
- Adapt to work in varying setting
- De-escalation techniques
- Microsoft Office
Timeline
Crisis Counselor Volunteer
Crisis Text Line
03.2025 - Current
Server
California Pizza Kitchen
03.2020 - 05.2024
Team Member
Jamba Juice
02.2019 - 02.2020
Junior Volunteer
Kaiser Permanente
06.2018 - 07.2018
Club President
High School
03.2018 - 06.2019
Bachelor of Arts - Psychology
Vanguard University of Southern California
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