Hayathem Al Juaid
Riyadh
Summary
Customer-focused Retail Professional with strong expertise in fashion trends and a proven ability to cultivate relationships with customers. Skilled in delivering exceptional service and assisting clients in finding stylish, affordable clothing and jewelry. Offers effective communication and administrative skills, demonstrating adaptability in diverse environments.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Sales Administrative Assistant
Kering Group/ Saint Laurent Boutique
Riyadh
10.2023 - 09.2024
- Handled client product inquiries and delivered exceptional customer service to enhance client satisfaction.
- Scheduled appointments for sales team and organized boutique events to optimize customer engagement.
- Coordinated inventory management and stock replenishment to ensure product availability.
- Advanced to maintenance manager role within two months, overseeing after-sales services in the store. in two months handling after-sales services inside the store.
Boutique Manager
Chalhoub Group / Jimmy Choo Boutique
Riyadh
10.2022 - 09.2023
- Delivering excellent service to ensure high levels of customer satisfaction.
- Motivated team to achieve sales objectives through targeted training and mentoring.
- Created business strategies that attracted new customers, increased store traffic, and improved profitability.
- Hiring, training, and overseeing new staff.
- Developing and arranging promotional material and in-store displays.
- Developed and arranged promotional materials and in-store displays to enhance customer engagement.
- Responding to customer complaints and concerns in a professional manner.
- Leading by example through focus, flex, calm, connect, improve, and development.
Assistant Manager
LVMH / Chaumet Boutique
Riyadh
10.2020 - 09.2022
- Led customer support staff, fostering a collaborative team environment.
- Managed workflow to exceed quality service goals.
- Led customer support team to enhance service delivery.
- Trained and developed new associates on POS system and key sales tactics.
- Analyzed sales records and consumer purchasing trends to inform strategic decision-making.
- Conferred with boutique managers to obtain information about customer needs and preferences.
- Educated employees on new merchandise during seasonal workshops.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Organized merchandise racks by size, style and color.
- Trained and developed new associates on POS system and sales tactics to enhance overall team performance.
- Maintained daily upkeep tasks of boutique's cleanliness, flowers' freshness, and beverages in order to provide a pleasant shopping experience.
- Worked with the management team to implement the proper division of responsibilities.
- Promoted from Team Leader to VM Ambassador within 2 months.
Administrative Assistant
Platinum Sands / Van Cleef & Arpels Boutique
Riyadh
08.2018 - 07.2019
- Resolved all customer complaints in a professional manner whilst prioritizing customer satisfaction.
- Trained staff on effective strategies for managing complex sales situations.
- Welcomed customers into the shop and helped them locate items.
- Educated customers about the brand to incite excitement about the company's mission and values.
- Addressed customer complaints professionally, enhancing overall satisfaction.
- Fostered a welcoming shopping atmosphere by greeting and assisting customers attentively.
- Reported to the district manager regarding all shop and staff issues.
Fashion Consultant
LVMH / Christian Dior Boutique
Riyadh
05.2016 - 06.2018
- Mentored new sales associates, fostering a positive shop culture and enhancing team cohesion.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved customer relations issues graciously, ensuring alignment with company policies and maintaining customer satisfaction.
- Verified that all customers received receipts for their purchases.
- Followed up with over 20 customers weekly, confirming satisfaction with purchases and strengthening customer relationships.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Supervised and directed all merchandise and shipment processing.
- Preserved a perfect attendance record for each month.
Salesperson
Saudi Jawahir Trading co / Tom Ford Boutique
Riyadh
01.2016 - 04.2016
- Alerted customers to upcoming sales events and promotions.
- Informed customers about upcoming sales events and promotions to enhance engagement.
- Provided in-depth education to customers about the brand, fostering loyalty.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Resolved customer relations issues graciously, ensuring adherence to company policies and maintaining customer satisfaction.
Salesperson
Chalhoub Group / Chanel Boutique
Riyadh
06.2014 - 01.2015
- Directed guest arrivals and coordinated delivery and courier services to enhance guest experience.
- Processed client rebate reconciliation to ensure accurate financial records and maintain client trust.
- Answered customer telephone calls promptly and in an appropriate manner.
- Processed client rebate reconciliation.
- Directed guests and routed deliveries and courier services.
- Fostered an environment that encouraged continuous process improvements.
- Answered customer telephone calls promptly and professionally to ensure customer satisfaction.
Education
Bachelor - English Language: English Literature & Translation
Imam Muhammad bin Saud University
RiyadhHigh School Certificate -
Umm Al Momineen Jowaireyah High School
Skills
- Sales achievement
- Administrative support
- Data entry
- Excellent customer service skills
- Strong client relations
- Motivated team player
- Quick learner
- Strategic thinker
Languages
Arabic
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Accomplishments
- Model Student of Languages and Translation Department- June 2010
Special Student in Practicum Training- March 2013
Timeline
Sales Administrative Assistant
Kering Group/ Saint Laurent Boutique
10.2023 - 09.2024
Boutique Manager
Chalhoub Group / Jimmy Choo Boutique
10.2022 - 09.2023
Assistant Manager
LVMH / Chaumet Boutique
10.2020 - 09.2022
Administrative Assistant
Platinum Sands / Van Cleef & Arpels Boutique
08.2018 - 07.2019
Fashion Consultant
LVMH / Christian Dior Boutique
05.2016 - 06.2018
Salesperson
Saudi Jawahir Trading co / Tom Ford Boutique
01.2016 - 04.2016
Salesperson
Chalhoub Group / Chanel Boutique
06.2014 - 01.2015
High School Certificate -
Umm Al Momineen Jowaireyah High School
Bachelor - English Language: English Literature & Translation
Imam Muhammad bin Saud University