Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

HAYATE SAITO

Toronto,ON

Summary

Proven track record in enhancing customer satisfaction and fostering positive relationships, as demonstrated at East Japan Railway Company. Skilled in public speaking and exceptional communication, adept at addressing complex issues and promoting team collaboration. Achieved significant improvements in guest relations and service quality through effective problem-solving and cultural awareness.

Overview

8
8
years of professional experience

Work History

Tour Guide

Kakunodate Jinrikisha
04.2024 - 05.2024
  • worked as a temporally staff during Cherry blossom season.
  • Built personal relationships with guests to promote positive experiences.

Customer Support Specialist

UNIQLO
10.2023 - 02.2024
  • worked as a temporally staff for Christmas time.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.

Barista

Starbucks
02.2022 - 10.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Customer Service Supervisor

East Japan Railway Company
04.2016 - 01.2021
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Education

Bachelor of Arts - European And American Culture

The University Of Iwate
Iwate, Japan
03.2016

Skills

  • Public Speaking
  • Exceptional communication
  • Time Management
  • Relationship Building
  • Cultural Awareness
  • Cleaning
  • Cash Handling
  • Customer Engagement
  • Guest Relations

Languages

English
Professional Working
Japanese
Native or Bilingual
Korean
Elementary

Timeline

Tour Guide

Kakunodate Jinrikisha
04.2024 - 05.2024

Customer Support Specialist

UNIQLO
10.2023 - 02.2024

Barista

Starbucks
02.2022 - 10.2023

Customer Service Supervisor

East Japan Railway Company
04.2016 - 01.2021

Bachelor of Arts - European And American Culture

The University Of Iwate

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HAYATE SAITO