Hayat Hussein Ali
Fort McMurray,AB
Summary
Dedicated professional with over 10 years of experience in Event Management, Hospitality, Sales & Marketing, Travel & Tourism, and Airlines. Proven ability to work collaboratively in team settings while maintaining a strong focus on results and attention to detail. Experienced real estate agent skilled in contract negotiation and management, providing clients with expert guidance for informed financial decisions in property transactions.
Overview
18
18
years of professional experience
Work History
Real estate agent
Al Wasem Real Estate
DOHA, Qatar
12.2023 - 04.2025
- Generated leads and secured referrals through networking, branding, and marketing initiatives.
- Conducted comprehensive market analyses to assess property conditions and values.
- Crafted engaging property descriptions and marketed listings via MLS, drones, photos, and social media.
- Showcased listings by prioritizing buyer needs and ensuring seller privacy.
- Organized open houses, managed advertising, and addressed inquiries from potential buyers.
- Supported clients throughout real estate transactions, clarifying processes and setting realistic expectations.
- Negotiated favorable real estate deals to protect client interests.
- Prepared compliant real estate contracts in accordance with regulations.
Office Manager
Best Choice Travel
01.2020 - 11.2023
- Oversaw daily office administration and workflow to ensure operational efficiency.
- Managed budgets and analyzed financial performance to maintain profitability.
- Developed and implemented administrative procedures to enhance overall productivity.
- Resolved customer complaints and addressed complex travel issues promptly.
- Motivated and led sales team to consistently achieve and exceed sales targets.
- Created effective sales strategies and local marketing initiatives to attract new clients.
- Negotiated deals with travel partners, including airlines, hotels, and tour operators to secure favorable contracts.
Event & Sales Manager
Retgino for Hospitality Doha
Doha, Qatar
06.2018 - 12.2020
- Planned, implemented, and delivered small to large-scale events and hospitality projects.
- Developed new business opportunities by targeting markets and coordinating with management.
- Established clear financial and operational milestones for each project.
- Negotiated costs and exclusivity agreements with exhibitors and venue management.
- Oversaw administrative tasks including proposals and project profiles.
- Managed accounts, conducted sales prospecting, and pursued business development.
- Prepared event materials such as handouts, name badges, branded gifts, and menus.
- Built and maintained relationships with key stakeholders to enhance collaboration.
Branch in Charge
Cozmo Travels
Doha
09.2013 - 06.2018
- Sourced products and destinations to align with consumer travel demands.
- Liaised with airlines and hotels to manage bookings and schedules up to one year in advance.
- Achieved 68% increase in revenue, profit, and customer satisfaction for branch operations.
- Resolved customer issues promptly, ensuring high levels of satisfaction through friendly service.
- Completed weekly paperwork for head office, maintaining accurate records and reports.
- Operated cash register, managing financial transactions effectively during opening and closing duties.
- Prioritized tasks efficiently to meet service goals and enhance operational effectiveness.
Customer Service & Sales Executive
Qahwash Travels
Sanaa, Yemen
01.2007 - 01.2013
- Prepared group and individual tour packages to meet diverse client needs.
- Managed corporate travel arrangements for organizations including I.O.M and UNHCR.
- Assisted frequent fliers and business travelers to ensure seamless travel experiences.
- Directed co-workers on project requirements to enhance team efficiency.
- Promoted new Iraqi Airways destinations by engaging with travel agencies and corporations.
- Conducted market research to identify emerging sales opportunities and industry trends.
- Collaborated with travel agents to develop tailored travel packages for clients.
- Utilized CRM software to track client interactions and monitor sales performance.
Education
MBA -
University of the People (Online)
U.S.A09.2025
TOEFL ITP Certified -
AMIDIST
Sana’a, Yemen01.2012
Bachelor’s Degree - English Literature
Sana’a University
Sana’a01.2011
IATA BSP Familiarization Course -
IATA
YEMEN01.2009
ICDL -
ALTI institute
Sanaa, Yemen01.2006
Basic, Intermediate, and Advance airline ticketing -
Yemeni Airways
01.2005
Amadeus, Saber and Galileo GDS courses -
01.2005
Skills
- Event planning and management
- Sales and marketing strategies
- Sales presentations and promotions
- Market analysis
- Client relationship management
- Multitasking and project management
- Negotiation and contract skills
- Property inspections and tours
- Rental management
Languages
- Arabic, Mother tongue
- English, Fluent - TOEFL ITP certified
Timeline
Real estate agent
Al Wasem Real Estate
12.2023 - 04.2025
Office Manager
Best Choice Travel
01.2020 - 11.2023
Event & Sales Manager
Retgino for Hospitality Doha
06.2018 - 12.2020
Branch in Charge
Cozmo Travels
09.2013 - 06.2018
Customer Service & Sales Executive
Qahwash Travels
01.2007 - 01.2013
MBA -
University of the People (Online)
TOEFL ITP Certified -
AMIDIST
Bachelor’s Degree - English Literature
Sana’a University
IATA BSP Familiarization Course -
IATA
ICDL -
ALTI institute
Basic, Intermediate, and Advance airline ticketing -
Yemeni Airways
Amadeus, Saber and Galileo GDS courses -
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