Hayaat Mohamed
Hamilton,Ontario
Summary
Sales professional with over 5 years of experience in exceeding targets and driving revenue growth. Leveraging a background in tech as a UX designer and technical expert to understand customer needs and provide tailored solutions. Seamlessly blending sales expertise with a deep understanding of technology to effectively communicate product benefits and drive sales.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Technical Support Engineer
Apple
Hamilton, ON
05.2022 - 01.2024
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Collaborated with teams to solve technical customer problems across product suites.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Provided training and mentorship to junior members of the team.
- Replied to customer queries via email, messaging systems and support ticket platforms.
Sales Associate
Freedom
Hamilton, ON
01.2021 - 05.2022
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
Lead Sales Associate
Bell Canada
Toronto, ON
06.2017 - 01.2021
- Assisted with the training of new sales associates.
- Supervised a team of sales associates on daily tasks and operations.
- Developed and implemented customized strategies to improve customer service satisfaction levels with new clients.
- Coordinated efforts between sales, marketing, and product teams to ensure successful launch of products and services for new customers.
- Collaborated with internal departments to ensure that all aspects of the customer experience are optimized for new clients.
- Researched competitive landscape and identified potential opportunities for growth among new customers.
Education
UX/UI Design - UX/UI Design
University of Toronto
Toronto, ON03-2023
Bachelor of Early Childhood Care And Education - Early Childhood Education
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2022
High School Diploma -
Needham B. Broughton
Raleigh,NC06-2017
Skills
- Project Management
- Wireframing and Prototype Design
- Interpersonal Communication
- HTML,CSS,PYTHON
- System Configuration Changing
- Problem-Solving
- Salesforce
- B2B
- Customer Needs Assessment
- Business Development
- Sales Development
- Microsoft
Accomplishments
- As a sales employee at Bell Canada, I consistently ranked as a top performer, earning recognition through awards and gifts. My success led to increased responsibilities within the company, showcasing my dedication and ability to deliver results consistently.
- Created team logo which won a prize.
Certification
- Salesforce
- UX/UI DESIGN
- CPSP
Languages
English
Native/ Bilingual
somali
Native/ Bilingual
Swahili
Full Professional
Arabic
Professional
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
“No two things have been combined better than knowledge and patience.”
Prophet Muhammad (peace be upon him)
Timeline
Technical Support Engineer
Apple
05.2022 - 01.2024
Sales Associate
Freedom
01.2021 - 05.2022
Lead Sales Associate
Bell Canada
06.2017 - 01.2021
UX/UI Design - UX/UI Design
University of Toronto
Bachelor of Early Childhood Care And Education - Early Childhood Education
Mohawk College of Applied Arts And Technology
High School Diploma -
Needham B. Broughton