Hayaat Mohamed
hamilton,Canada
Summary
As an experienced customer service professional with over 7 years of experience, I have developed a strong track record of providing exceptional customer support, resolving complex issues, and ensuring customer satisfaction. Through my effective communication skills and ability to empathize with customers, I have been able to maintain positive relationships and exceed performance targets. My attention to detail and ability to work collaboratively within a team environment has consistently contributed to the success of the organizations I have worked for.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative/Trainer
S&P Data
04.2021 - 10.2023
- Trained new sales professionals and provided coaching as needed to maintain company sales success
- Analyzed sales and financial performances to effectively plan for increased future opportunities, while identifying obvious weak trends, as my role in the company grew i was given more opportunities.
freelance translator
01.2019
- As a professional translator, I am dedicated to bridging linguistic and cultural barriers and enabling effective communication between individuals, businesses, and organizations
- With fluency in Somali, Swahili, and Arabic
- I provide accurate and culturally appropriate translations for a wide range of documents and materials, including legal contracts, medical reports, marketing materials, and more.
Customer representative
Kognitive Wireless
09.2017 - 04.2020
- Assisted customers with phone and plan upgrades
- Processed payments and handled transactions
- Strong sales skills and customer-focused approach.
project coordinator
marshalls
10.2016 - 01.2019
- Developed key project goals and worked collaboratively with teams to meet those goals
- Worked in collaboration with the senior project manager to define project goals and establish a timeline and plan to achieve them.
Barista
Starbucks
07.2013 - 04.2016
- Prepared large batch hot and cold brew coffee daily as well as specialty coffee and tea.
Education
UXUI design -
University of Toronto
03.2023
Project Coordinator -
Coursera
09.2022
Early Childhood Education Program -
Mohawk College
07.2022
high school -
Needham B. Broughton High School
07.2016
Skills
- Effective Team Leader Expert
- Figma Experienced
- HTML/CSS Expert
- Microsoft PowerPoint Expert
- Computer Skills Expert
- Graphic Design Expert
- Product management Expert
Languages
English
Swahili
Somali
Personal Information
Title: Customer Service
References
References available upon request
Certification
web design
Timeline
Sales Representative/Trainer
S&P Data
04.2021 - 10.2023
freelance translator
01.2019
Customer representative
Kognitive Wireless
09.2017 - 04.2020
project coordinator
marshalls
10.2016 - 01.2019
Barista
Starbucks
07.2013 - 04.2016
UXUI design -
University of Toronto
Project Coordinator -
Coursera
Early Childhood Education Program -
Mohawk College
high school -
Needham B. Broughton High School
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