Haya Hamdan
GRAND TRACADIE,PE
Summary
Results-driven sales and customer service professional with over 3 years of experience in driving revenue growth, maintaining ISO standards, and implementing process improvements. Skilled in client relations, lean management, and project coordination, with a proven ability to meet and exceed sales targets while streamlining operations.
Overview
7
7
years of professional experience
Work History
Sales Representative
Daves Auto Sales
, PE
11.2023 - Current
- Generated sales by managing inbound leads and executing the full sales process
- Increased revenue through successful upselling of extended warranties to car buyers
- Scheduled and coordinated client appointments for maintenance services, ensuring smooth operations
- Accurately processed cash and online payments, handling transactions
Sales Representative
Marafi Aluminum & Stainless Steel
01.2021 - 05.2023
- Consistently exceeded annual sales goals, achieving $1,069,565 in 2023
- Collaborated with clients to gather project requirements, ensuring high customer satisfaction
- Partnered with design engineers to translate client concepts into actionable designs
- Prepared detailed project estimates, quotes, and timelines, ensuring transparency and timeliness
- Implemented lean production techniques, reducing waste and improving efficiency
- Managed inventory and streamlined supply chain processes to meet project deadlines
Co-op: ISO Maintenance
Jordan Academy for Maritime Studies
01.2020 - 01.2021
- Ensured the company's ISO 9001:2015 compliance by implementing documentation protocols and conducting internal audits
- Re-engineered HR and procurement processes, resulting in enhanced operational efficiency
Co-op: ISO Certification
Swiss Kitchen Factory
01.2018 - 01.2019
- Spearheaded ISO 9001:2015 certification process by analyzing and improving operational workflows
- Reduced waste through process redesign, contributing to increased production efficiency
- Introduced innovative safety procedures and proposed an optimized factory floor layout
Education
Bachelor's Degree - Industrial Engineering
Applied Science University
Jordan01.2021
Skills
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)
- Knowledgeable in ISO 9001:2015 compliance standards
Key Qualifications
- Proficient in sales strategies and customer relationship management
- Skilled in lean production and process optimization
- Strong analytical and problem-solving abilities
- Competent in handling financial transactions and large payments
Timeline
Sales Representative
Daves Auto Sales
11.2023 - Current
Sales Representative
Marafi Aluminum & Stainless Steel
01.2021 - 05.2023
Co-op: ISO Maintenance
Jordan Academy for Maritime Studies
01.2020 - 01.2021
Co-op: ISO Certification
Swiss Kitchen Factory
01.2018 - 01.2019
Bachelor's Degree - Industrial Engineering
Applied Science University
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