HAWULAH NAMPALA
Ottawa,ON
Summary
Dynamic professional with extensive experience as a Cabin Attendant at Uganda Airlines, adept in safety procedures and conflict resolution. Proven track record in enhancing customer satisfaction and fostering strong relationships. Skilled in effective communication and food service, ensuring a seamless travel experience while maintaining high standards of safety and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Attendant
Uganda Airlines
Uganda
01.2020 - 11.2023
- Ensured safety regulations were followed by passengers and crew members during flight.
- Performed pre-flight checks on oxygen masks, fire extinguishers, first aid kits, life vests, galley equipment, and other emergency equipment.
- Assisted in resolving customer disputes in a timely manner while maintaining professionalism.
Sales Manager
Sheraton Hotel
Uganda
02.2017 - 11.2019
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
Education
Diploma in Cabin Crew Training - Cabin Crew Training
Uganda Aviation School
Kampala,Uganda03-2019
Cabin Crew Certificate - Airline Cabin Crew Training
IATA
Montreal, QC12-2018
Peace And Conflict Studies -
Africa Nazarene University
Uganda05-2017
Skills
- Safety procedures
- Conflict resolution
- Customer service
- Verbal and written communication
- Food and beverage service
- Conflict mediation
- Flight procedures
Certification
- IATA Training
- Fire Fighting
- First Aid
- Peace and Conflict
Languages
English
Native/ Bilingual
Swahili
Professional
French
Elementary
Timeline
Cabin Attendant
Uganda Airlines
01.2020 - 11.2023
Sales Manager
Sheraton Hotel
02.2017 - 11.2019
Diploma in Cabin Crew Training - Cabin Crew Training
Uganda Aviation School
Cabin Crew Certificate - Airline Cabin Crew Training
IATA
Peace And Conflict Studies -
Africa Nazarene University
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