Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Haweya Abdillahi Hassan

Ottawa

Summary

Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience

Work History

Volunteer

Elegance Au Leadership
02.2025 - Current
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Manager

McDonald's
06.2023 - Current


  • Flexible and rotating hours: day, evening, afternoon and weekends
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved safety procedures to create safe working conditions for workers.
  • Accomplished multiple tasks within established timeframes.

Customer service agent

DjiboutiTelecom
09.2021 - 05.2022
  • Completed the necessary reporting process in an accurate and timely manner
  • Receiving calls, first-line customer liaison
  • Kept customers informed on request status and progress
  • Monitored telephones and assisted with answering and providing information to customers and other staff members
  • Resolved issues/questions with standard software such as Microsoft Office
  • Microsoft Outlook, Outlook Express configuration, backup, troubleshooting
  • Installing software and applications on user's computer
  • Assisted with users remotely
  • Assess the financial situation of customers

Receptionist

Palace Kempinski
12.2020 - 07.2021
  • Warmly welcome customers on arrival, complete check-in formalities, check identity documents and provide room keys
  • Answer phone calls, forward calls to the appropriate departments and take precise messages
  • Manage reservations and inquiries, by providing information on rates, availability, hotel facilities and local attractions
  • Solve customer problems, deal with complaints and provide additional assistance as needed
  • Perform administrative tasks such as keeping customer records up to date, managing payments and invoices, as well as coordinating customer special requests
  • Ensure the safety of guests by monitoring suspicious activities and cooperating with the hotel's security team

Education

International Business -

Djibouti University
01.2022

Diploma of Secondary Education -

01.2020

Skills

  • Excellent verbal communication
  • Excellent communication skills
  • Interpersonal communication skills
  • Ability to observe and adapt
  • Ability to prioritize work
  • Multitasking
  • Customer service knowledge
  • Problem solving
  • IT skills
  • Microsoft Office
  • Outlook
  • Excel
  • Word
  • Internet
  • Smartphones
  • Tablets
  • Teamwork and collaboration
  • Problem-solving
  • Positive attitude

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Volunteer

Elegance Au Leadership
02.2025 - Current

Manager

McDonald's
06.2023 - Current

Customer service agent

DjiboutiTelecom
09.2021 - 05.2022

Receptionist

Palace Kempinski
12.2020 - 07.2021

International Business -

Djibouti University

Diploma of Secondary Education -

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Haweya Abdillahi Hassan