Hawal Alade
Toronto,Canada
Summary
Early career network engineer proffering extensive network monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Fresh Focus Ventures
04.2023 - 11.2023
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Cloud Computing Engineer
ALX Africa
05.2023 - Current
- Successfully completed training and certification as a Certified Cloud, gaining comprehensive knowledge of cloud computing fundamentals and enabling the effective implementation of cloud technologies and services
- Utilized cloud management tools and cost optimization strategies to efficiently manage cloud resources, reducing operational costs and ensuring the allocation of resources aligns with the organization's needs
- Participated in system development life cycle from requirements analysis through system implementation.
- Managed and monitored installed systems for highest level of availability.
NOC Engineer
Glo Mobile
11.2021 - 04.2023
- Proactively monitored network links, switches, and devices, such as DDCL_UK and MainOne, providing real-time reports on network status and traffic peaks
- Monitored and maintained network and software components according to established guidelines and best practices.
- Created graphical reports to visualize network performance and uptime to management members.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Closed first-time tickets quickly and met resolution volume requirements.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
Technical Help Desk
Spectranet Limited
03.2021 - 11.2021
- Addressed all technical queries, requests, and complaints from both potential and current Spectranet customers, ensuring their needs were met promptly and effectively
- Conducted in-depth investigations of technical challenges, identifying root causes, and delivering timely and efficient resolutions to enhance customer satisfaction
- Successfully resolved issues, streamlined operations, and consistently delivered exceptional service, contributing to an improved overall customer experience.
- Advised management, business and technical staff on solutions using specific domains or technology.
Education
Business Information Technology Management
Seneca College of Applied Arts And Technology
North York, ONB.ENG - Electrical/Electronics Engineering
Federal University of Technology Akure
Akure, Ondo State. Nigeria12.2019
Skills
- Technical Documentation and Reporting
- Network Infrastructure Administration
- Network monitoring
- Troubleshooting
- IT Infrastructure
- Customer service
- Technical Support and Assistance
- Communication and Team Collaboration
- Cloud Computing (AWS)
- Microsoft Office Packages
Certification
- Certified AWS Certified Cloud Practitioner, AWS Oct 2023
- Mckinsey Forward Program May 2023
- Google Data Analytics Certificate Mar 2023
- The Nigerian Society of Engineers July 2021
- Jobberman Soft Skill Course May 2021
Timeline
Cloud Computing Engineer
ALX Africa
05.2023 - Current
Operations Manager
Fresh Focus Ventures
04.2023 - 11.2023
NOC Engineer
Glo Mobile
11.2021 - 04.2023
Technical Help Desk
Spectranet Limited
03.2021 - 11.2021
Business Information Technology Management
Seneca College of Applied Arts And Technology
B.ENG - Electrical/Electronics Engineering
Federal University of Technology Akure
Similar Profiles
Chiedozie NwekeChiedozie Nweke
Architectural assistant at Fresh Start Joint Ventures LimitedArchitectural assistant at Fresh Start Joint Ventures Limited
Rose MuneneRose Munene
Intern at Standard chartered Ventures ( Tawi Fresh Kenya Limited)Intern at Standard chartered Ventures ( Tawi Fresh Kenya Limited)
Imogen BassettImogen Bassett
Competitive Gymnastics Coach at Fitness Focus/Focus Gymnastics AcademyCompetitive Gymnastics Coach at Fitness Focus/Focus Gymnastics Academy
Jenny Cheng LYUJenny Cheng LYU
Salad Prep Cook (Cold Station) at Cafe on the SquareSalad Prep Cook (Cold Station) at Cafe on the Square
AJIKE SOMUYIWAAJIKE SOMUYIWA
Business Analyst/ Project Associate at The Marketing StoreBusiness Analyst/ Project Associate at The Marketing Store