Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hawa Traore

Summary

I'm seeking a responsible and challenging position with a dynamic organization, which offers opportunities for professional development. I'm a dynamic candidate experienced in sales credit analyst and customer service. I'm skilled in creating and executing successful sales strategies to drive revenue growth. I'm highly organized and detail-oriented with a passion for helping clients find solutions.

Overview

18
18
years of professional experience

Work History

Business Sales Consultant

Telus Mobility
08.2019 - Current
  • Identified new business opportunities through market research and networking activities, leading to a significant expansion of the client base.
  • Delivered persuasive sales pitches and product demonstrations to key decision-makers, securing high-value contracts for the company.
  • Utilized CRM software to track progress towards established goals accurately while maintaining up-to-date records of all client interactions.
  • Skillfully negotiated contract terms favorable for both the company and the client, fostering productive partnerships built on mutual understanding.
  • Established new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets
  • Adjusted content of sales presentations by studying the type of sales outlet
  • Established, developed and maintaining positive business and customer relationships
  • Reached out to customer leads through cold calling
  • Performed risk assessment with new applications
  • Undertook collection measures for delinquent accounts
  • Consulted credit bureaus to determine applicants' eligibility

Store Manager

The Source, Bell
01.2017 - 05.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted an in-store culture that is focused on consistently delivering exceptional, positive in-store customer experiences
  • Maximized sales and profits through the effective leadership of people, inventory, expense control and fixed assets as set out by the District Sales Manager
  • Implemented human resources functions by providing training and coaching opportunities (selling skills, product and operations knowledge), maintaining open communication, conducting performance and attendance management, and promoting corporate culture and values
  • Partnered with support teams to implement and execute strategies within the store, while remaining flexible to business needs and markets.

Lending Manager

Cash Money Cheque Cashing
07.2012 - 11.2016
  • Provided ongoing coaching and support to team members, cultivating an environment conducive to professional growth and development.
  • Collaborated with sales teams to drive revenue growth through targeted marketing efforts focused on high-potential segments.
  • Increased loan portfolio growth by developing and implementing strategic lending initiatives.
  • Improved operational efficiency by identifying areas for improvement within the loan processing system, implementing changes as needed.
  • Made recommendations after completing prospects' loan analysis.
  • Managed risk effectively by closely monitoring loan performance and conducting thorough credit assessments.
  • Reviewed and understood various reporting statements on the financial board while identifying store trends
  • Ensured the highest levels of client experience standards are met
  • Motivated ASM and Client Specialists to achieve measurable goals and objectives
  • Communicated store specific strategies with ASM and Client Specialists required to meet annual corporate objectives
  • Actively participated in monthly Financial Analysis Meetings with District Manager
  • Increased and / or decreased credit limits as needed or requested
  • Compared revenues and debts to determine line of credit eligibility

Credit Analyst

JP Morgan & Chase
04.2007 - 09.2011
  • Assessed credit risk and analyzed financial statements.
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Analyzed credit scores to determine borrowers' creditworthiness.
  • Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Attended credit-related training and conferences to stay informed about industry trends and developments.
  • Identified potential problem loans early on through ongoing monitoring activities, enabling prompt remedial actions when needed.
  • Made decisions and recommendations about extending lines of credit.
  • Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.

Education

Bachelor of Arts - Communications

University of Quebec in Outaouais
Gatineau, QC
11-2009

Skills

  • Credit Analyst
  • Sales presentations
  • Teamwork
  • Attention to detail
  • Time management
  • Problem-solving
  • Client acquisition
  • Performance tracking
  • Territory management

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Business Sales Consultant

Telus Mobility
08.2019 - Current

Store Manager

The Source, Bell
01.2017 - 05.2019

Lending Manager

Cash Money Cheque Cashing
07.2012 - 11.2016

Credit Analyst

JP Morgan & Chase
04.2007 - 09.2011

Bachelor of Arts - Communications

University of Quebec in Outaouais

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Hawa Traore