Ahmed Hussein
Toronto,Ontario
Summary
Well spoken, energetic, team oriented, and reliable individual with an experience in driving innovative solutions, comprehension in report writing and presentation. I’m currently in the process of obtaining my MBA. I’ve recently graduated with a Bachelor’s in Financial & Business Economics. I volunteer part time to work within a team to deliver STEM workshops and experiments to the youth within my community which helped me grow as a leader and develop creative skills. I am looking to transfer my skills to a role that utilizes my growth mindset whilst engaging with stakeholders to address business problems by developing solutions.
Overview
7
7
years of professional experience
Work History
Solutions Delivery Consultant
BMO
Mississauga, ON
12.2022 - 02.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Analyzed financial data to identify trends, patterns and strategies.
- Evaluated financial records for accuracy and conformance to regulations.
- Implemented company end-to-end technology platform.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained database by entering new and updated customer and account information.
- Completed accurate and efficient data entry and database updates to support business operations.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Provided technical guidance for system development and troubleshooting.
- Developed and implemented solutions to improve customer service delivery.
- Conducted needs analysis to identify gaps in existing processes.
Benefits Specialist
American Income Life
Toronto, ON
06.2021 - 09.2022
- Upsold products to policyholders and potential new clients.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
- Received underwriting approvals after accurately completing applications for insurance coverage.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Generated new leads and identified potential clients by using successful direct marketing strategies.
- Drove client retention by increasing savings opportunities and identifying premium discounts.
- Checked accuracy and completeness of benefits applications and documents.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
Financial Customer Service Representative
Dahabshiil Financial Transfer
Toronto, ON
05.2020 - 06.2021
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
Trainee
KPMG Mentorship Program
Toronto, ON
09.2019 - 01.2020
- Gained firsthand experience in the Audit, Tax, & Advisory KPMG Enterprise practices and collaborated with energy professionals within knowledge sharing environment.
- Expanded networking with current KPMG employees building strong dynamics and gained understand of client/business problems by using the firms resources.
- Involvement in the strategic planning, implementation, and execution of the audit assignment using training development resources.
- Learned new materials, processes and programs quickly.
- Conducted in-depth research in order to write effective proposals, agreements and contracts.
- Assisted with administrative tasks to better understand industry processes.
Access Control Officer
ASP Security
Toronto, ON
09.2017 - 06.2019
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Checked shipments and belongings by completing physical reviews, wanding and using x-ray inspection technology.
Tutor & Mentor
Elmbank Community Centre
06.2017 - 09.2017
- Designed comfortable tutoring environment conducive to learning.
- Assessed student progress at each session, making recommendations that increased effectiveness of tutoring and lessons.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Researched or recommend textbooks, software, equipment, or other learning materials to complement tutoring.
- Assisted students in finding useful study methods to enhance academic performance.
- Utilized listening and questioning strategies to diagnose student needs and monitor progress.
Youth in Policing
Toronto Police Service
Toronto, Ontario
09.2016 - 01.2017
- Conducted community outreach in partnership with Toronto Police to enhance relationship between the police and the surrounding neighbourhoods.
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Participated in programs that increased personal well being and physical fitness activities.
Education
MBA -
Queen’s University
Kingston, ON12-2024
Bachelor of Arts - Junior IT Analyst
NPower Canada
Toronto, ON03-2024
Bachelor of Arts - Financial & Business Economics
York University
Toronto, ON06.2021
Skills
- Adaptability
- Agile Mindset
- Conflict Resolution
- Critical Thinking
- MS Office Skills
- MS Outlook Skills
- Problem Solving
- Sales expertise
- Relationship Building
- Willingness to learn
- Data Analytics
- Email Marketing
- Insurance Sales Strategy
- CRM Software
- Time Management
- Premium Calculations
- Error Verification
- Data Input
- Data Transcription
- Log Book Updates
- Data Auditing
- Project Tracking
- SAP
- Leadership
- Databases
Additional Information
- References available upon request
Timeline
Solutions Delivery Consultant
BMO
12.2022 - 02.2024
Benefits Specialist
American Income Life
06.2021 - 09.2022
Financial Customer Service Representative
Dahabshiil Financial Transfer
05.2020 - 06.2021
Trainee
KPMG Mentorship Program
09.2019 - 01.2020
Access Control Officer
ASP Security
09.2017 - 06.2019
Tutor & Mentor
Elmbank Community Centre
06.2017 - 09.2017
Youth in Policing
Toronto Police Service
09.2016 - 01.2017
MBA -
Queen’s University
Bachelor of Arts - Junior IT Analyst
NPower Canada
Bachelor of Arts - Financial & Business Economics
York University
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