Hawa Hussein
Mombasa
Summary
Experienced and dedicated professional with a strong background in customer service, guest relations, and multilingual communication. Adept at creating welcoming and memorable guest experiences through exceptional interpersonal skills, problem-solving, and cultural awareness. Fluent in Somali, Swahili, and English, facilitating seamless communication with diverse guests. Committed to delivering outstanding service and exceeding customer expectations.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Trilingual Interpreter & Customer Service Professional
Globo Interpretation Services
05.2022 - 07.2023
- Delivered accurate and professional interpretation in medical, legal, and community settings
- Assisted clients in understanding procedures, policies, and services, ensuring clarity and comfort
- Maintained confidentiality and professionalism in all interactions
- Developed strong adaptability and customer service skills by working with diverse individuals in high-pressure situations
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Sales & Customer Service Representative
Qasil Beauty
01.2022 - 07.2023
- Provided personalized recommendations and assisted customers in selecting products suited to their needs
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries, complaints, and transactions with efficiency and professionalism
- Developed a reputation for exceptional service and product knowledge
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Awale Transporters Ltd
08.2023 - 10.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Cultivated a positive customer experience through empathy, patience, and active problem-solving
- Utilized strong communication skills to de-escalate conflicts and provide practical solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Processed customer feedback to identify service improvement opportunities.
Education
Diploma - Customer Service
Kenya Coast National Polytechnic
Mombasa,Nairobi 05.2001 -
Skills
Intercultural Communication
Fluent in Two Languages
Client Relationship Management
Service Delivery Experience
Strategic Issue Resolution
Timeline
Customer Service Representative
Awale Transporters Ltd
08.2023 - 10.2024
Trilingual Interpreter & Customer Service Professional
Globo Interpretation Services
05.2022 - 07.2023
Sales & Customer Service Representative
Qasil Beauty
01.2022 - 07.2023
Diploma - Customer Service
Kenya Coast National Polytechnic
05.2001 -
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