Havi Shah
Summary
Dynamic and dedicated cashier with a proven track record at Food Basics, excelling in customer service and cash handling. Recognized for building strong customer relationships and resolving complaints effectively, enhancing loyalty and satisfaction. Committed to maintaining accuracy and integrity in all transactions while mentoring new staff to elevate team performance.
Overview
2
2
years of professional experience
Work History
Cashier
Food Basics
03.2024 - 05.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Cashier
No Frills
03.2023 - 03.2024
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Health Care Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener12-2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
Timeline
Cashier
Food Basics
03.2024 - 05.2025
Cashier
No Frills
03.2023 - 03.2024
Health Care Management
Conestoga College Institute of Technology And Advanced Learning
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