HaTien Nguyen
Westminster
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
18
18
years of professional experience
Work History
Account Manager
NextGen Healthcare
Irvine, CA
09.2020 - 02.2026
- Build and maintain strong relationships with client decision-makers, including C-suite leaders and key physician champions, to advance shared objectives.
- Plan and facilitate regular business reviews (weekly, monthly, quarterly) with clients and relevant internal subject matter experts to track progress and optimize strategic alignment.
- Manage the portfolios of Mid-Market and Enterprise clients, including large and strategic accounts, serving as a trusted advisor and point of escalation.
- Facilitate collaboration with internal teams and client executives to establish a shared vision, strategic objectives, and measurable annual goals.
- Lead cross-functional initiatives that align with client priorities and drive business outcomes through effective strategy execution.
- Monitor all aspects of the client experience—project progress, solution adoption, SLA compliance, and goal achievement—while maintaining a centralized client “notebook” for reference.
- Ensure successful implementation and adoption of all purchased solutions, supporting full value realization.
- Proactively assess client health across financial, operational, and risk dimensions, implementing mitigation strategies as needed.
- Perform additional duties as required to support the overall success of client relationships and organizational goals.
Specialist I, Tech Support
NextGen Healthcare
Costa Mesa, CA
10.2015 - 09.2020
- Led cross-functional teams to enhance system integration and operational workflows.
- Mentored junior staff on best practices for utilizing healthcare software systems.
- Respond to customer product inquiries via telephone or in written internet-based email or chat sessions via Salesforce.
- Respond in a timely manner to requests for assistance in specialty areas. Assistance includes in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer.
- Author knowledge articles, which are utilized by customers and internal staff to resolve problems that have been previously solved by the support organization.
- Document customer information and recurring technical issues to support product quality programs and product development.
- Appropriately manage and handle support cases through phone, proper documentation, fully managed case SLAs and alignment with team performance expectations.
- Work directly on issues at manager's discretion which are
Project Coordinator
SDI Media
Culver City, CA
05.2014 - 09.2015
Software Analytics and Solutions Consultant
MedAssets, Inc.
El Segundo, CA
08.2008 - 05.2014
Education
Bachelor of Arts - Business Administration with concentration in Accounting
California State University, Fullerton
Fullerton, CA01-2009
Skills
- Account management
- Client relationship management
- Customer service
- Teamwork and collaboration
- Relationship building and management
- Customer relationship management (CRM)
Timeline
Account Manager
NextGen Healthcare
09.2020 - 02.2026
Specialist I, Tech Support
NextGen Healthcare
10.2015 - 09.2020
Project Coordinator
SDI Media
05.2014 - 09.2015
Software Analytics and Solutions Consultant
MedAssets, Inc.
08.2008 - 05.2014
Bachelor of Arts - Business Administration with concentration in Accounting
California State University, Fullerton