Hathaway Zhang
Tsawwassen,BC
Summary
4 years’ successful experience in customer service related roles. Customer focused, detail-oriented, proactive, responsible, a fast learner and self-starter, ability to multitasks. Committed to achieving team objectives and driving company development. Proactive communicator with solid foundation of trustworthy and dependable performance. Has Bachelor's Degree in Economics and Advanced Diploma in Accounting and business with more than 5 years experience in accounting area.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Kintetsu World Express (Canada) Inc.
12.2021 - Current
- Prepare weekly shipment reports and market updates to clients.
- Ensure accuracy of information through motivation, direction, review and feedback of assigned tasks.
- Continually seek to improve the service levels and apply solutions that fit the client’s needs.
- Provide excellence in customer service. Responded to customer calls and emails to answer questions about products and services.
- Liaisons with vendors, internal departments and overseas offices to initiate, arrange and monitor shipments.
- prepare spot quotes and bi-weekly quote based on clients' requirements.
- Bill to customer after shipments delivered to clients' warehouse.
Accounting Clerk
COSCO Shipping Lines (HQ)
04.2018 - 06.2021
- Generated and mailed invoices and processed incoming payments.
- Completed reviews and reconciliations of system accounts against bank statements.
- Supported senior staff with administrative tasks such as running copies and filing documents.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Supported senior staff to prepare for the financial statement.
Accounting Clerk
COSCO Shipping Lines
06.2015 - 03.2018
- Proactively communicated with the customers on rectifying invoices and following up on outstanding payments. Effectively coordinated with inside stakeholders on credit status of the customers.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Processed both outgoing and incoming payments and invoices.
- Updated accounting ledger and journals with updated transaction information.
Customer Service Representative
COSCO Shipping Lines
07.2014 - 05.2015
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Consulted with customers regarding their request and addressed concerns.
- Responded to customer questions about Cosco products and services.
- Provided excellent service to the customers and improved customer relations through friendly, informative and timely communication with customers.
Education
Bachelor's Degree in Logistics Management - Logistics And Supply Chain Management
Shanghai Finance University
Shanghai, China07.2014
Bachelor's Degree in Economics - Finance
Shanghai Finance University
Shanghai, China07.2014
Skills
- High attention to details
- Strong communication skills
- Used to fast paced working environment
- A very good team player
Languages
English
Chinese (Mandarin)
Certification
ACCA Advanced Diploma in Accounting and Business
Timeline
Customer Service Coordinator
Kintetsu World Express (Canada) Inc.
12.2021 - Current
Accounting Clerk
COSCO Shipping Lines (HQ)
04.2018 - 06.2021
Accounting Clerk
COSCO Shipping Lines
06.2015 - 03.2018
Customer Service Representative
COSCO Shipping Lines
07.2014 - 05.2015
Bachelor's Degree in Logistics Management - Logistics And Supply Chain Management
Shanghai Finance University
Bachelor's Degree in Economics - Finance
Shanghai Finance University
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