Hate(Alex) Yao
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Sales specialist
Hermes at Vancouver Burrard store
09.2022 - 02.2024
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Maintain and update visual to meet the standard.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Sales associate
Burberry Shangri-La flagship store
09.2018 - 09.2022
- Greet customer and build rapport with them
- Coaching new staff.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Executive
Autowest BMW
07.2017 - 09.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Delivery and follow up.
Sales associate
Versace Vancouver
07.2016 - 07.2017
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Enhanced client satisfaction by providing personalized recommendations and attentive service.
- Delivered exceptional customer experiences through consistent demonstration of product knowledge and expertise.
- Maintained visual merchandising standards to create an appealing store environment for customers.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sales associate
Gucci in Hotel Vancouver
01.2016 - 06.2016
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
- Maintained up-to-date knowledge of fashion trends, allowing for informed recommendations tailored to individual clients'' needs.
- Developed long-lasting client relationships to ensure repeat business and loyalty.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
Sales Specialist
Montecristo Jewelers
01.2015 - 12.2015
- Meticulously tracked sales data to identify potential areas of growth or improvement within current product offerings or marketing strategies.
- Developed strong relationships with luxury watch manufacturers, securing exclusive deals and offers for our clientele.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Customer service representative
Fido Solutions Inc.
05.2012 - 12.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Representative
Château D'ivoire
04.2011 - 05.2012
- Boosted sales revenue by offering tailored promotions to clients, effectively upselling high-end timepieces.
- Provided exceptional after-sales support, handling repairs and warranty claims to maintain customer loyalty.
- Increased repeat business by providing personalized follow-ups with clients, staying informed about their preferences and future purchasing plans.
- Developed strong relationships with luxury watch manufacturers, securing exclusive deals and offers for our clientele.
- Exceeded sales targets consistently by implementing effective strategies tailored to individual customers and leveraging a deep understanding of market trends.
Waiter
Kenda and Fushia
09.2008 - 05.2011
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
Education
College - Tourism And Hotel Management
Montreal LaSalle College
Montreal, QC05.2011
GED -
Montreal International Language School
Montreal, QC08.2008
Skills
Customer Service
Office Administration
Customer and client relations
Teamwork and Collaboration
Problem-solving skills
Languages
French
Full Professional
English
Full Professional
Mandarin
Native or Bilingual
References
References available on request
Timeline
Sales specialist
Hermes at Vancouver Burrard store
09.2022 - 02.2024
Sales associate
Burberry Shangri-La flagship store
09.2018 - 09.2022
Sales Executive
Autowest BMW
07.2017 - 09.2018
Sales associate
Versace Vancouver
07.2016 - 07.2017
Sales associate
Gucci in Hotel Vancouver
01.2016 - 06.2016
Sales Specialist
Montecristo Jewelers
01.2015 - 12.2015
Customer service representative
Fido Solutions Inc.
05.2012 - 12.2014
Sales Representative
Château D'ivoire
04.2011 - 05.2012
Waiter
Kenda and Fushia
09.2008 - 05.2011
College - Tourism And Hotel Management
Montreal LaSalle College
GED -
Montreal International Language School
Similar Profiles
Sahand AdilipourSahand Adilipour
Site Supervisor at Burrard BuildingSite Supervisor at Burrard Building
Steven HaSteven Ha
Service Concierge at Burrard AcuraService Concierge at Burrard Acura
JONAH BENNETTJONAH BENNETT
Commercial Diver at Fraser Burrard DivingCommercial Diver at Fraser Burrard Diving