Hasty Sarayani
Toronto
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Franchise Sales Consultant
Self Employed Services
03.2021 - Current
- Providing expert advice to prospective franchisees during the discovery phase, ensuring a strong fit with the company's values and goals.
- Utilized required documentation procedures and methods to document calls, emails, tasks, documents, and notes.
- Fostered lasting relationships with candidates through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Continuously improved personal knowledge of industry trends and best practices through regular professional development opportunities, strengthening expertise as a Franchise Sales Consultant.
Store Manager
Starbucks
09.2017 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a thriving, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Assistant General Manager
Jack Astor's Bar & Grill
11.2016 - 06.2017
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Service Manager
Jack Astor's Bar & Grill
02.2014 - 11.2016
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Resolved customer complaints in professional and timely manner.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
- Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
Education
Bachelor of Arts - Psychology
York University
06-2010
Skills
- Operations management
- Teamwork and collaboration
- Problem-solving
- Time management
- Excellent communication
- Customer satisfaction
- Team leadership
- Adaptability
- Pipeline management
- Business development
Languages
English
Persian
Timeline
Franchise Sales Consultant
Self Employed Services
03.2021 - Current
Store Manager
Starbucks
09.2017 - 02.2018
Assistant General Manager
Jack Astor's Bar & Grill
11.2016 - 06.2017
Service Manager
Jack Astor's Bar & Grill
02.2014 - 11.2016
Bachelor of Arts - Psychology
York University
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