Hastings Gold
Scarbrough
Summary
Motivated professional with a background in retail sales, brand representation, and IT support. Over 5 years of experience in technical sales, merchandising, and customer relations. Currently developing skills in remote IT support while pursuing an Advanced Diploma in Software Engineering. Strong communicator adept at problem-solving and multitasking. Skilled in sales, IT troubleshooting, and leveraging technology for results. Eager to contribute to a dynamic team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Sales Representative/Brand Ambassador
BDS Solutions – Qualcomm
09.2024 - Current
- Represented Qualcomm at Costco Markham Warehouse, ensuring comprehensive product knowledge was communicated to consumers and retail staff
- Executed merchandising strategies, including product placement, signage, and display builds to increase product visibility and sales
- Built relationships with store managers, negotiating for prime shelf space and promotional opportunities
- Analyzed sales data to optimize strategies and drive product distribution within the assigned territory
- Delivered regular call reports and sales updates to management, ensuring transparency and alignment with sales objectives
- Worked independently and as part of a team to achieve sales targets, resulting in a significant increase in product sales and customer engagement at the location
IT Support Specialist (Remote - Volunteer)
Schekinah Mentors International
10.2023 - Current
- Company Overview: NGO
- Provide remote IT support, addressing hardware, software, and networking issues
- Troubleshoot and resolve technical problems via phone, email, and remote access to ensure customer satisfaction
- Assist in managing the IT infrastructure, including system updates and software compatibility
- Train staff on new software and best practices for IT efficiency
- Document and track support tickets for prompt resolution of issues
- Help maintain cybersecurity with the latest patches and updates
- Achieved a 95% customer satisfaction rate through effective problem-solving
- NGO
Brand Ambassador / Technical Sales Representative
META
08.2024 - 12.2024
- Represented the META brand by showcasing product knowledge and demonstrating features of META products, including META Quest headsets and Oculus, at retail stores and events
- Conducted product demonstrations, enhanced visibility through interactive sessions, and managed in-store displays
- Provided tailored product recommendations based on customer needs, driving sales and brand loyalty
- Offered technical support for META hardware and software to ensure optimal user experiences
- Collaborated with retail staff to optimize product placement and promote new launches
- Exceeded sales goals, significantly increasing product sales and brand recognition in assigned areas
Education
Advanced Diploma - Software Engineering
APTECH COMPUTER EDUCATION
Diploma - Software Engineering (Technician)
The Centennial College of Applied Arts and Technology – Progress Campus
Ontario, CA04.2025
Skills
- Sales & Merchandising
- Brand Representation
- IT Support & Troubleshooting
- Territory Management
- Customer Relationship Management
- Microsoft Office
- Technical Skills
- Problem-solving & Adaptability
- Communication
- Time Management
Languages
English
Full Professional
Certification
CompTIA Security+(In View)
Timeline
Retail Sales Representative/Brand Ambassador
BDS Solutions – Qualcomm
09.2024 - Current
Brand Ambassador / Technical Sales Representative
META
08.2024 - 12.2024
IT Support Specialist (Remote - Volunteer)
Schekinah Mentors International
10.2023 - Current
Diploma - Software Engineering (Technician)
The Centennial College of Applied Arts and Technology – Progress Campus
Advanced Diploma - Software Engineering
APTECH COMPUTER EDUCATION
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