Hastings Gold
Scarborough,ON
Summary
Dedicated and seasoned IT Systems Network Engineer and Administrator with over 13 years of experience in project design and implementation across onsite and cloud environments. Proactive learner committed to continuous skill enhancement, possessing comprehensive knowledge in web development and enterprise systems. Demonstrated success in collaborating with IT vendors, showcasing leadership, and providing valuable troubleshooting and research skills.
Overview
13
13
years of professional experience
Work History
IT Technical Support Specialist
Ampri Group
02.2010 - Current
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
IT Systems Administrator
Maritime De Bureau Ltd
04.2010 - 10.2019
- Performed network security design and integration duties.
- Implemented and maintained virtual private networks.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Analyzed network traffic and performance metrics to optimize system performance.
System Support Engineer
Crusader/Custodian Group
02.2008 - 01.2014
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
- Tracked problematic system errors by implementing various user support tracking metrics.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Maintained computer systems, installed and upgraded new systems.
Education
Advanced Diploma - Software Engineering
APTECH COMPUTER EDUCATION
Maryland , Lagos Nigeria04.2023
Diploma - Information Systems Management
APTECH COMPUTER EDUCATION
Maryland , Lagos , NigeriaCert of Proficiency in Information System Mgt - Information System Management
APTECH COMPUTER EDUCATION
Maryland , Lagos, NigeriaWest African Senior School Certificate (WASSC) - Secondary School Certificate
West African Senior School Certificate (WASSC)
Lagos NigeriaTimeline
IT Systems Administrator
Maritime De Bureau Ltd
04.2010 - 10.2019
IT Technical Support Specialist
Ampri Group
02.2010 - Current
System Support Engineer
Crusader/Custodian Group
02.2008 - 01.2014
Advanced Diploma - Software Engineering
APTECH COMPUTER EDUCATION
Diploma - Information Systems Management
APTECH COMPUTER EDUCATION
Cert of Proficiency in Information System Mgt - Information System Management
APTECH COMPUTER EDUCATION
West African Senior School Certificate (WASSC) - Secondary School Certificate
West African Senior School Certificate (WASSC)
Similar Profiles
Nur Shuhada RamliNur Shuhada Ramli
Sales Coordinator cum Admin at Prudential Ampri Cleanroom Services Sdn BhdSales Coordinator cum Admin at Prudential Ampri Cleanroom Services Sdn Bhd
Nitiyaneeswary Nitiyaneeswary null
Head of Shipping at Prudential Ampri Cleanroom Services Sdn. Bhd.Head of Shipping at Prudential Ampri Cleanroom Services Sdn. Bhd.
PRASHANT MISRAPRASHANT MISRA
Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)Vice President – Account Growth & NBD at Max Mudra - JV Between The Tribes Group and DDB Mudra From Omnicom (now The Max, a Tribes Group Company)
Dhwani MehtaDhwani Mehta
Account Coordinator at SMS SecurityAccount Coordinator at SMS Security
SHARMIN SHIMUSHARMIN SHIMU
Casual Personal Support Worker at Venvi Donway PlaceCasual Personal Support Worker at Venvi Donway Place