Hasti Farin
Tarzana,CA
Summary
Experienced in administrative support, patient services, healthcare operations, and retail, with over 10 years of expertise in streamlining workflows, improving patient satisfaction, and enhancing operational efficiency. Possesses strong analytical and organizational skills, with a commitment to integrity, compassionate communication, and quality care. Seeking a role where my strategic thinking, operational expertise, and problem-solving skills contribute to improved patient outcomes, team collaboration, and the overall success of healthcare. Passionate about optimizing processes and delivering exceptional patient-centered care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Support Coordinator/ Complete Care
Kaiser Permanente
08.2022 - Current
- Drives Complete Care department initiatives through strategic outreach and staff engagement, fostering improved patient outcomes and operational efficiency.
- Assists with outreach efforts for members due for preventive care, ensuring timely access to health services.
- Reviews members' charts to identify and correct errors related to abnormal POE flagging, ensuring data accuracy and proper care coordination.
- Partners with leadership in assigned specialty departments to analyze department metrics, identify data-driven opportunities, and optimize workflow efficiencies.
- Supports back-office staff by providing training, performance recognition, and process updates to enhance engagement and effectiveness.
- Acts as a liaison between departments, facilitating communication on regional initiatives, medical center objectives, and continuous improvement strategies.
- Conducts weekly staff rounding to address concerns, share updates, and support operational improvements.
- Assists in onboarding new staff, ensuring smooth transitions into the Support Coordinator role within the Complete Care department.
Specialty Appointment Services
Kaiser Permanente
01.2020 - 08.2022
- Schedule appointments for members in the Woodland Hills specialty call center, ensuring efficient and timely service.
- Facilitate communication by sending messages to healthcare providers based on members' requests and concerns.
- Manage escalated calls with professionalism and empathy, providing solutions-oriented support in challenging situations.
- Ensure compliance with HIPAA regulations and privacy standards to protect patient confidentiality.
- Collaborate with healthcare professionals to coordinate care and ensure members receive timely and appropriate services.
Same Day Appointment Services
Kaiser Permanente
03.2016 - 01.2020
- Coordinate same-day appointments for members with their healthcare providers, ensuring efficient and timely scheduling.
- Communicate with back-office staff to address member inquiries and provide necessary support.
- Manage escalated calls with professionalism and empathy, offering solutions-oriented assistance in complex situations.
- Maintain compliance with HIPAA regulations and privacy standards to ensure patient confidentiality.
- Collaborate with healthcare professionals to facilitate care coordination and ensure members receive timely and appropriate services.
Caregiver
In Home Supportive Services
01.2010 - 05.2018
- Provided in-home support for elderly individuals, assisting with daily activities and personal care.
- Helped with errands and transportation, ensuring access to essential services and appointments.
- Assisted with meal preparation and housekeeping, maintaining a comfortable and safe living environment
Cashier
Burlington Coat Factory
06.2012 - 03.2016
- Managed sales transactions efficiently, ensuring smooth customer check-out experiences.
- Provided exceptional customer service, answering inquiries and assisting with product selection.
- Handled telephone communications, addressing customer concerns and providing information.
- Executed merchandising and display strategies to enhance product visibility and drive sales.
- Worked in the stock department, managing inventory, organizing merchandise, and ensuring shelves were properly stocked.
- Resolved customer service issues by finding solutions that benefit both the customer and the business.
- Demonstrated strong sales skills by successfully upselling additional products and services.
Education
Associates Degree -
Pierce college
High school Diploma -
Taft High School
Certification
Medical Terminology
Timeline
Support Coordinator/ Complete Care
Kaiser Permanente
08.2022 - Current
Specialty Appointment Services
Kaiser Permanente
01.2020 - 08.2022
Same Day Appointment Services
Kaiser Permanente
03.2016 - 01.2020
Cashier
Burlington Coat Factory
06.2012 - 03.2016
Caregiver
In Home Supportive Services
01.2010 - 05.2018
Associates Degree -
Pierce college
High school Diploma -
Taft High School
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