HASTI DAVE
Toronto,Canada
Summary
Dynamic IT professional with proven success at Amica Senior Lifestyles, excelling in technical support and user engagement. Skilled in Active Directory management and effective communication, I deliver innovative solutions that enhance user experience and optimize system performance. Committed to driving results through problem-solving and a proactive approach to challenges.
Overview
6
6
years of professional experience
Work History
Volunteer Organizer
School of Flavours
Toronto, Canada
09.2023 - Current
- Managed volunteer teams and facilitated logistics for multiple successful community initiatives.
- Developed schedules, tracked attendance, and maintained clear communication among team members.
- Applied problem-solving and interpersonal skills to resolve conflicts and enhance volunteer engagement.
Desktop Support Analyst
Amica Senior Lifestyles
Toronto, Canada
02.2024 - 01.2025
- Supported Microsoft 365 solutions, including email, Teams, and OneDrive, ensuring optimal performance and user accessibility.
- Provisioned RSA secure tokens for end-users, maintaining secure access to enterprise systems.
- Assisted with audiovisual support for platforms such as Microsoft Teams, WebEx, and Zoom to ensure seamless meeting experiences.
- Provided hardware support for desktops and laptops, including troubleshooting, repair, and peripheral setup.
- Managed user access through Active Directory by configuring Groups, Organizational Units, and Credentials.
- Delivered mobile device support for iPads and iPhones, including configuration and troubleshooting.
- Demonstrated proficiency in the Windows 10 Operating System, including troubleshooting and end-user support.
- Performed imaging and deployment of Windows 10 across multiple user workstations.
- Authored technical documentation, including Quick Reference Guides and Knowledge Base articles, for end-user and IT team reference.
- Installed manual patches and updates on end-user workstations to maintain system security and compliance.
- Communicated complex technical concepts in a clear, non-technical manner to diverse audiences.
- Initiated and managed multiple priorities independently, demonstrating strong time management and multitasking abilities.
- Applied process-driven approaches with creative problem-solving to deliver innovative IT support solutions.
- Utilized analytical thinking and structured methodologies for diagnosing and resolving technical issues efficiently.
- Uphold a professional appearance and respectful demeanor in all interactions, reflecting strong work ethic and team values.
- Demonstrated a resourceful and proactive approach to IT support, fueled by a genuine interest in technology and user experience.
SEO-Executive Trainee
MILOPLE Technologies
Bhavnagar, India
06.2021 - 09.2021
- Strong foundational knowledge of on-page and off-page SEO techniques, including keyword research and link building.
- Familiar with SEO tools such as Google Analytics, Google Search Console, and SEMrush.
- Capable of performing website audits to identify and resolve technical SEO issues.
- Passionate about content optimization, user intent, and driving organic traffic growth.
- Eager to learn and contribute to a results-driven digital marketing team.
Android Developer Intern
MILOPLE Technologies
Bhavnagar, India
12.2020 - 05.2021
- Full Stack Android Developer Intern with hands-on experience in designing and developing end-to-end mobile applications.
- Developed a fully functional Android app for KK Blind School, focusing on accessibility and user-friendly UI/UX.
- Proficient in Java, Kotlin, Firebase, and RESTful API integration for real-time data handling and secure authentication.
- Experience with both front-end and back-end components, including UI design, database structuring, and API implementation.
- Passionate about building impactful solutions that enhance inclusivity and improve lives through technology.
Android Developer Trainee
The Easy Learn Academy
Bhavnagar, India
03.2019 - 11.2020
- Full Stack Android Developer Intern who gained hands-on experience and technical expertise through real-world project development during the internship.
- Designed and built Top Tracker, a mobile application that tracks employee attendance using GPS-based location fetching, tailored for remote workforce management.
- Learned and applied core technologies including Java/Kotlin, Firebase, and Google Maps API, while gaining a deep understanding of mobile app architecture and backend integration.
- Developed end-to-end features such as secure authentication, real-time data handling, and accurate location-based attendance logging.
- Grateful for the opportunity to grow in a collaborative, real-world environment that emphasized learning, innovation, and impact-driven development.
Education
Post Graduation Certificate - Project Management
George Brown College
Toronto, Ontario04.2024
Post Graduation Certificate - Cyber Security
Durham College
Oshawa, Ontario04.2023
Bachelor of Engineering - Information Technology
Gujarat Technical University
Bhavnagar, Gujarat06.2021
Diploma of Engineering - Information Technology
Gujarat Technical University
Bhavnagar, Gujarat05.2018
Skills
- Technical Support
- Networking
- Operating system
- Software installations
- Effective communication
- Multitasking and prioritizing
- Problem-solving methodology
- Active Directory management
- Technical documentation
Volunteer Experience
Volunteer Organizer, School of Flavours, Toronto, Ontario, 09/01/23, Present, Managed volunteer teams and facilitated logistics for multiple successful community initiatives., Developed schedules, tracked attendance, and maintained clear communication among team members., Applied problem-solving and interpersonal skills to resolve conflicts and enhance volunteer engagement.
Timeline
Desktop Support Analyst
Amica Senior Lifestyles
02.2024 - 01.2025
Volunteer Organizer
School of Flavours
09.2023 - Current
SEO-Executive Trainee
MILOPLE Technologies
06.2021 - 09.2021
Android Developer Intern
MILOPLE Technologies
12.2020 - 05.2021
Android Developer Trainee
The Easy Learn Academy
03.2019 - 11.2020
Post Graduation Certificate - Project Management
George Brown College
Post Graduation Certificate - Cyber Security
Durham College
Bachelor of Engineering - Information Technology
Gujarat Technical University
Diploma of Engineering - Information Technology
Gujarat Technical University
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