Hassane Affes
Montreal,Canada
Summary
Analytical and meticulous sales professional with a hotel management degree. Navigating the challenges of the pandemic, I successfully transitioned from hotel management to sales. Resilient and adaptable to dynamic environments, I combine proactive customer relationship expertise with a performance driven mindset. I thrive on helping people and achieving results.
Overview
7
7
years of professional experience
Work History
Corporate Sales Manager
Sheraton Laval
10.2023 - Current
- Increased corporate sales by developing and implementing effective sales strategies.
- Established strong client relationships for enhanced customer satisfaction and loyalty.
- Negotiated lucrative deals with key clients, securing long-term contracts and driving revenue growth.
- Actively participated in trade shows, conferences, and professional networking events to maintain brand visibility and cultivate relationships with potential clients.
- Created a robust pipeline of prospective clients through diligent research, outreach efforts, and strategic marketing campaigns.
- Prospected for leads through networking, referrals and cold calling.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
ACCOUNT MANAGER
XEROX
09.2021 - 06.2023
- Customer Account Management (relationship management, contract management, problem resolution, coordination of deliveries and services)
- Business development, consulting, and support, monitoring and reporting, internal collaboration.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Collaborated with cross-functional teams to ensure seamless delivery of products and services.
- Negotiated contracts with favorable terms for both the company and clients, driving mutual success.
- Utilized strong analytical skills to track sales performance, making adjustments as needed to meet targets.
- Created proposals for new and repeat customer business transactions.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Negotiated prices, terms of sale and service agreements.
- Prepared sales presentations for clients showing success and credibility of products.
- Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
PERSONAL TRAINER
Crossfit Capop
11.2021 - 05.2023
- Helping clients achieve their desired fitness goals, such as weight loss, muscle gain, improved cardiovascular fitness, or increased strength and flexibility
- I go beyond training and movement by providing holistic support to clients
- I prioritize understanding how they feel both physically and emotionally, and aim to help them become the best version of themselves in all aspects of their lives
- I provide guidance on lifestyle choices, stress management, mindset development, and overall well-being
- By offering personalized support and being a trusted confidant, I empower clients to make positive changes and achieve overall transformation, fostering not just physical fitness but also mental and emotional well-being.
RECEPTIONIST
Ritz Carlton Montreal
09.2019 - 06.2021
- Customer Check-in and Check-out, reservations, complaint management, internal coordination, revenue optimization through upselling, ensuring customer satisfaction, and preparation of daily statistical and accounting report.
RECEPTIONIST
Hotel Saint-Martin Particulier
07.2019 - 09.2019
- Guest reception services, room allocation and management Payment processing and reservation handling.
MANAGEMENT TRAINE
Kempinksi MOE
05.2018 - 12.2018
- Sales and Marketing: Assisting the sales and marketing team in promoting the hotel, conducting market research, analyzing competition, and participating in sales efforts
- Revenue Management: Learning about pricing strategies, occupancy rates, and revenue optimization techniques to maximize hotel profitability
- Back Office Functions: Understanding administrative tasks such as accounting, payroll, procurement, and human resources, and their role in supporting overall hotel operations.
MANAGEMENT TRAINEE
Kempinski MOE
05.2017 - 10.2017
- Front Desk Operations: Guest check-in and check-out processes, handling reservations, and addressing guest inquiries and concerns
- Food and Beverage: Gaining exposure to restaurant and bar operations, including food preparation, serving guests, managing inventory, and ensuring excellent customer service
- Event Management: Assisting in planning and executing events, such as conferences, including coordination with various departments and ensuring smooth operations
- Guest Relations: Developing skills to handle guest complaints, provide excellent customer service, and ensure guest satisfaction throughout their stay.
Education
Certificate - Managing Sales Functions
HSMAI
Montreal, QC09.2023
LV1 CERTIFICATE -
Crossf It
01.2021
HOTEL MANAGEMENT BACHELOR DEGREE -
ITHQ
Montreal, Canada01.2019
CERTIFICATE OF TRAINING IN WELCOMING AND SERVING PEOPLE WITH DISABILITIES AND ELDERLY INDIVIDUALS -
Service complice
Montreal, Canada01.2018
HIGH SCHOOL DIPLOMA -
ECONOMIE AND MANAGEMENT
Tunis, Tunisia01.2014
Skills
- Problem Resolution
- Customer Service
- Sales
- Communication
- Attentive to details
- Determination and Perseverance
- Organization
- Time Management
- Adaptability
- Teamwork
- Results Orientation
- Systems and Software Expertise
- Partnership Development
Languages
French
Native or Bilingual
English
Full Professional
Arabic
Native or Bilingual
Italian
Limited Working
Personal Information
Date of Birth: 06/1993
Timeline
Corporate Sales Manager
Sheraton Laval
10.2023 - Current
PERSONAL TRAINER
Crossfit Capop
11.2021 - 05.2023
ACCOUNT MANAGER
XEROX
09.2021 - 06.2023
RECEPTIONIST
Ritz Carlton Montreal
09.2019 - 06.2021
RECEPTIONIST
Hotel Saint-Martin Particulier
07.2019 - 09.2019
MANAGEMENT TRAINE
Kempinksi MOE
05.2018 - 12.2018
MANAGEMENT TRAINEE
Kempinski MOE
05.2017 - 10.2017
Certificate - Managing Sales Functions
HSMAI
LV1 CERTIFICATE -
Crossf It
HOTEL MANAGEMENT BACHELOR DEGREE -
ITHQ
CERTIFICATE OF TRAINING IN WELCOMING AND SERVING PEOPLE WITH DISABILITIES AND ELDERLY INDIVIDUALS -
Service complice
HIGH SCHOOL DIPLOMA -
ECONOMIE AND MANAGEMENT
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