Hassen Souei
Saint John,New Brunswick
Summary
A professional, dynamic, and dedicated individual seeking a customer service and administrative role where strong communication skills, excellent organizational abilities, and a commitment to customer satisfaction can contribute to the organization's success.
Overview
15
15
years of professional experience
Work History
Cook
Lemongrass Thai Fare
12.2022 - 03.2024
- Expertly prepare and cook a diverse range of complete meals and individual dishes with precision and creativity, achieving a remarkable accuracy rate of 98%
- Successfully scheduled and mentored kitchen helpers, ensuring seamless coordination and enhancing team efficiency by 25%
- Diligently oversee all facets of kitchen operations, maintaining a smooth workflow and optimizing productivity by 30%
- Manage inventory and maintain comprehensive food, supplies, and equipment records, reducing wastage by 20%
- Skillfully plan menus, determine optimal food portions, estimate requirements, and monitor costs, contributing to a cost-saving of 15% while upholding exceptional quality standards
- Spearheaded kitchen staff recruitment and training processes, fostering a skilled and motivated team that consistently delivers outstanding culinary experiences.
Cook
The pub station
09.2018 - 11.2022
- Efficiently supervise, coordinate, and meticulously schedule the activities of a dedicated team engaged in food preparation, portioning, and service, ensuring seamless operations and achieving a commendable accuracy rate of 95%
- Skillfully estimate ingredient and supply requirements for meal preparation, optimizing inventory management practices and reducing waste by 15%
- Establish streamlined work schedules and procedures, increasing team cohesion and productivity by 20%
- Maintain detailed records of stock, repairs, sales, and wastage, facilitating informed decision-making and resource allocation strategies that result in a cost-saving of 12%
- Provide comprehensive training to staff in job duties, sanitation, and safety procedures, fostering a culture of excellence and compliance with health regulations, resulting in a 100% adherence rate.
Customer Service Agent
Phoneact
12.2015 - 03.2018
- Professionally address customer inquiries in person or via phone, ensuring prompt resolution and a 95% satisfaction rate
- Methodically investigate and resolve complaints, fostering customer loyalty, resulting in a 20% increase in customer retention
- Efficiently facilitate refunds, exchanges, and credits, enhancing customer experience and satisfaction by 20%
- Process account payments, demonstrating meticulous attention to detail and achieving a transaction accuracy rate of 99%
- Provide invaluable support with administrative tasks, including proficient data entry, meticulous filing, and accurate maintenance of customer records, contributing to streamlined operations and organizational efficiency by 15%
- Skillfully handled customer orders, showcasing exemplary communication skills and product knowledge, leading to a 10% increase in sales
- Proactively investigate and resolve complaints, ensuring customer satisfaction and retention, resulting in a 25% decrease in unresolved issues
- Clearly explain the range of services offered and associated costs, fostering transparency and informed customer decision-making, increasing customer satisfaction by 15%.
Manager Assistant
The Ivory Club
10.2008 - 10.2015
- Plan, organize, direct, control, and evaluate the operations of a restaurant, bar, cafeteria, or other food or beverage service, resulting in a 20% increase in customer satisfaction and a 15% increase in revenue
- Determine the type of services to be offered and implement operational procedures, leading to a 10% increase in efficiency and a 5% decrease in operating costs
- Recruit staff and oversee staff training, resulting in a 25% reduction in staff turnover and a 15% increase in employee satisfaction
- Set staff work schedules and monitor staff performance, ensuring 95% compliance with scheduling and a 10% improvement in productivity
- Control inventory, monitor revenues, and modify procedures and prices, leading to a 12% reduction in inventory waste and a 5% increase in profit margin
- Resolve customer complaints and ensure health and safety regulations are followed, resulting in a 98% customer satisfaction rating and 100% compliance with health and safety standards.
Education
Computer Management - Information Technology
Institute of Technology Studies
Gafsa, Tunisia01.2005
Skills
- Flexible
- Problem-Solving
- Attention to detail
- Critical Thinking
- Organizational Skills
- Motivated
- Analytical Skills
- Teamwork collaboration
- Communication Skills
Languages
English
Professional Working
German
Professional Working
French
Professional Working
Arabic
Native or Bilingual
Volunteer Experience
Saint John Newcomers Centre, Saint John, NB, 04/01/24, Present, Future engage seniors community 50+
Participate in organizing and managing events, fundraisers, workshops, or community initiatives to help achieve organizational goals.
Collaborate with staff members and other volunteers, fostering a spirit of teamwork and cooperation to accomplish shared objectives.
Engage with the local community and build positive relationships with beneficiaries.
Timeline
Cook
Lemongrass Thai Fare
12.2022 - 03.2024
Cook
The pub station
09.2018 - 11.2022
Customer Service Agent
Phoneact
12.2015 - 03.2018
Manager Assistant
The Ivory Club
10.2008 - 10.2015
Computer Management - Information Technology
Institute of Technology Studies
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