Hassen Sabi
Montréal,Quebec
Summary
Friendly and efficient customer service agent devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding customer serving standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
5
5
years of professional experience
Work History
Lead Sales Representative
Sekure Payment Experts
10.2021 - 01.2023
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Boosted sales revenue by developing and implementing targeted sales strategies.
- Continuously refined personal sales approach based on feedback from clients and colleagues, resulting in increased efficiency and effectiveness.
- Enhanced overall brand reputation through consistent delivery of quality products, excellent customer service, and active engagement with stakeholders in the community.
- Streamlined the sales process by implementing CRM software, resulting in improved efficiency and better tracking of leads throughout the pipeline.
Customer Service Representative
Teleperformance
08.2020 - 09.2021
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Upheld strict quality control policies and procedures during customer interactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer account information to determine current issues and potential solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Made outbound calls to obtain account information.
- Answered 120+ inbound calls per day and directed to individuals or departments.
GED Instructor
TNO the Neighbourhood Organization
12.2018 - 02.2019
- Built relationships with students of all cultural, social and economic backgrounds.
- Helped students build useful skills such as writing proficiency and reading comprehension.
- Completed documentation and maintained files.
- Mentored and tutored individual students struggling to understand lecture objectives.
- Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Taught concepts found on standardized tests and built necessary support skills to help students perform well.
- Attended monthly meetings through teleconferencing with other campus locations.
- Contributed to ongoing staff training sessions.
- Instructed more than 150 students each year.
Cashier and Customer Service Associate
Tim Horton's
03.2018 - 11.2018
- Read weekly sales inserts and monitored price changes.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Welcomed customers, offering assistance to help find necessary store items.
- Assisted customers with account updates, new service additions and promotional offers.
- Worked closely with front-end staff to assist customers.
- Resolved issues with cash registers, card scanners and printers.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed 500 transactions per day with exceptional accuracy.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
French
Rosemont Collège
08.2023
High School Diploma -
CALC Secondary School
06.2017
Skills
- Outstanding cleanliness
- Staff motivation and discipline
- Online and mobile consumer marketing tools
- Bilingual English and arabic
- Quality Assurance
- Problem Resolution
- Customer Support
- Customer Service
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Timeline
Lead Sales Representative
Sekure Payment Experts
10.2021 - 01.2023
Customer Service Representative
Teleperformance
08.2020 - 09.2021
GED Instructor
TNO the Neighbourhood Organization
12.2018 - 02.2019
Cashier and Customer Service Associate
Tim Horton's
03.2018 - 11.2018
High School Diploma -
CALC Secondary School
French
Rosemont Collège
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