Hassanul Kabir Chowdhury
Toronto,ON
Summary
Energetic and dedicated hospitality professional with over 2+ years of ongoing customer service experience. Independent motivated houseperson with solid history of hotel and resort industry. Holding specialized skills in customer service, conflict resolution, time management and multitasking. Strong communication abilities, collaborative mindset, and adaptability to ensure smooth operations by creating positive guest experiences. Highly organized and team-driven with exceptional hand-on cleaning skills. Seeking a permanent full-time position where all hospitality skill sets will be used. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
3
3
years of professional experience
1
1
Certification
Work History
House Person
Doubletree By Hilton Toronto Downtown
2023.06 - Current
- Stocked linen closets with fresh linens and supplies.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Responded to guest requests for extra towels, blankets or other items.
- Assisted housekeeping staff in completing tasks efficiently for improved overall cleanliness.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Handled requests for extra linens, toiletries and other supplies approximately 50-60 calls minimum per shift.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Coordinated with Director of Housekeeping and Housekeeping Supervisors on daily housekeeping tasks which includes guests requests and special projects.
Front Desk & Guest Service Agent
HANSA - A Premium Residence
2022.07 - 2023.04
- Processed guest payments quickly and efficiently
- Responded to telephone calls from guests promptly and courteously.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
Guest Service Agent
Western Restaurant & Party Center
2022.01 - 2022.06
- Greeted guests upon arrival and offered assistance.
- Processed guest payments quickly and efficiently
- Responded to telephone calls from guests promptly and courteously.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
Education
Postgraduate Degree - Hospitality- Hotel and restaurant service management
Seneca Polytechnic
North York, ON01.2025
Master of Science - MS - Physics
Moulvibazar Govt. College
Moulvibazar, Bangladesh10.2022
Skills
- Thoughtful decision-making ability to guide and inspire co-workers during stressful time
- Impressive written and verbal communication quality which includes handling guest's queries and good command in MS-Office Suite for instance Excel, Power Point and Word
- Working professionally and being courteous with fellow colleagues with positive mindset in-order to achieve overall guests satisfaction
- Experienced in handling chemical equipments, carpet extractor machines, making beds with housekeeping linen, inspecting room whenever required
- Accountability of completing cleaning tasks, maintaining the public areas, stocking washroom amenities and guests calls in a timely manner
- Provide training to the newly hired housekeeping employees with specific housekeeping instructions
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Certification
- Ontario Driving License G-class
- Smart Serve Ontario, EXP: 08/2028
- SERV Safe Food Handler, EXP: 09/2028
- First Aid & CPR/AED Training Level C License- 2023, EXP: 05/14/2026
Additional Information
http://www.linkedin.com/in/hassanul-kabir-chowdhury-a220y25a26t
Timeline
House Person
Doubletree By Hilton Toronto Downtown
2023.06 - Current
Front Desk & Guest Service Agent
HANSA - A Premium Residence
2022.07 - 2023.04
Guest Service Agent
Western Restaurant & Party Center
2022.01 - 2022.06
- Ontario Driving License G-class
- Smart Serve Ontario, EXP: 08/2028
- SERV Safe Food Handler, EXP: 09/2028
- First Aid & CPR/AED Training Level C License- 2023, EXP: 05/14/2026
Postgraduate Degree - Hospitality- Hotel and restaurant service management
Seneca Polytechnic
Master of Science - MS - Physics
Moulvibazar Govt. College
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