HASSANATOU YOULA

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Performed daily cash balancing.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers..
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Educated customers about billing, payment processing and support policies and procedures.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Connect with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Active Resolved problems, improved operations and provided exceptional service.
• Participated in continuous improvement by generating suggestions, engaging in point of sale problem-solving.

Established positive relationships with customers and other staff members.

• Kept work areas clean, organized and safe to promote efficiency and team safety.
• Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
• Responded sensitively and competently to service customers with diverse cultural backgrounds.
• Stock and re-stock all stations to improve service quality and time
• Collected orders and payment for food and drinks, balanced cash receipts and maintained accurate cash drawer.