Hassan Zongo

• Operate computer terminal to verify, enter, retrieve and edit data
• Key from paper documents or other computer templates at required speed and accuracy level
• Read source documents such as cancelled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners
• Compile, sort, and verify accuracy of data before it is entered
• Locate and correct data entry errors, or report them to supervisors
• Compare data with source documents, or re-enter data in verification format to detect errors
• Maintain logs of activities and completed work.
• Managed multiple simultaneous projects under tight deadlines without sacrificing precision or accuracy in final product delivered.

• Utilize call flow guides to assist customers and provide solutions to their questions and issues
• Document and retrieve information in databases
• Offer additional products and services to support customer success
• Maintain calm and distraction-free work environment for remote positions.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
• Documented customer interactions in detail within case management system, ensuring comprehensive records were maintained for future reference.
• Used ticketing systems to manage and process support actions and requests.
• Handle at least 50 customer inquiries via inbound calls, outbound calls, or internet communication in English or French

.Meet th needs of members by developing strategies and offering investment, financing and insurance products

• Establish advisory relationship by identifying current and potential needs and supporting client retention
• Set goals and advise members and clients on best solutions and strategies
• Analyze and meet complex client needs, handle requests and follow up as needed
• Collect, compile and analyze data
• Prepare reports and recommendations Oversee portfolios
• Assess customer satisfaction and service quality, follow up and make improvements as needed
• Monitor industry to stay on top of latest trends, opportunities and best practices.
• Support team of managers by ensuring day-to-day management of client files in accordance with established quality standards as well as analyze and verify written requests, handle complaints, and carry out and control operations
• Follow up on transactions, perform and input changes and forward information to departments concerned.
• Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
• Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
• Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
• Assisted clients with preparing financial plans, conducting investment research, and completing trades and transactions to assess and meet financial goals.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.

Plan and organize meetings and conventions with clients

• Welcome and guide visitors during events for which we have mandate
• Ensure t smooth running of activities and report after them.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

• Participate in the drafting of the candidate's company project
• Ensure a watch on the privileged communication channels in order to detect any information of interest within the framework of the actions carried out
• Contact the targeted actors of society in order to carry out opinion polls and collect any concerns or proposals.
• Assisted human resources department in developing employee communication strategies that fostered a positive work environment and strong company culture.
• Collaborated with design team to ensure visual elements of marketing materials aligned with brand guidelines and effectively communicated key messaging.
• Managed social media platforms, increasing engagement and fostering positive online presence.
• Streamlined public relations efforts, resulting in increased media coverage and brand awareness.

• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within t time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Developed customer service scorecards to measure customer service performance.
• Manage large amounts of incoming phone calls
• Provided outstanding customer service.

• Identify, develop and implement creative strategies to attract, manage and retain potential blood drive Sponsors and feeder groups for existing blood drives to meet monthly, quarterly, and annual collection goals
• Identify and apply appropriate methods to ensure efficient scheduling of blood drives by assigned Sponsors to meet blood collection goals
• Provide sufficient organizational and operational support to sponsor contact to ensure achievement of collection operation and annual goals
• Coordinate activities with appropriate collections personnel to ensure a positive Sponsor and donor experience and smooth, efficient operations
• Schedule and implement education programs for Sponsor contact, recruitment committees, and line volunteers and volunteer Tele recruiters within assigned groups to assist in meeting collection objectives and to comply with all ARCBS directives, Code of Federal Regulations, local operating procedures and other related regulatory requirements.
• Leveraged social media platforms to expand reach among potential donors, particularly younger demographics more likely to respond online initiatives.
• Collaborated closely with healthcare professionals and subject matter experts to ensure the most up-to-date information was provided during recruitment initiatives.

• Provide first-class and personalized customer service, from store entry to after-sales service
• Research, identify customer needs and offer full range of Bell products and services such as mobility, residential services, small business services and more
• Use different sales approaches and initiatives to optimize sale of Bell products and services and seize each business opportunity, while aiming to reach and exceed objectives
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.

• Building surveillance and monitoring campus by conducting regular tours of campus and keeping a vigilant eye out for suspicious activities, security breaches or safety hazards
• Enforcing campus policies and regulations, including parking regulations, smoking policies, and building access rules
• This may include issuing warnings or citations for violations and educating community members on importance of compliance
• Providing assistance and customer service by serving as a resource for campus community, providing assistance and information to students, faculty, staff, and visitors by answering questions, giving directions, and addressing concerns in a friendly and helpful manner
• Documenting incidents and maintaining accurate records of incidents, accidents, or security-related events that occur on campus
• Collaborating with law enforcement agencies, providing support and assistance when needed by communicating and cooperating with police officers, sharing information, and providing assistance in investigations when necessary.
• Taught proper exercise techniques, ensuring student safety during workouts.
• Monitored student safety while conducting indoor or outdoor activities.
• Conducting regular tours of campus, responding to staff, student and visitor inquiries and needs acting as the first point of contact for safety and security issues, including but not limited to vandalism, broken equipment and emergencies)
• Ensured student safety during emergency situations, implementing established procedures effectively.

• Carried out financial analysis
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Analyzed problems and worked with teams to develop solutions.
• Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
• Prepared project presentations and reports to assist senior staff.
• Evaluate business plans and business financing requests received
• Support companies in the implementation of their projects having obtained funding.
• Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
• Participated in workshops and presentations related to projects to gain knowledge.

• Processing of accounting data
• Writing of operating activity reports.
• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
• Collaborated effectively with team members across departments, fostering cohesive work environment conducive to accomplishing shared objectives.
• Contributed to positive team environment by collaborating with fellow interns on group projects and presentations.
• Analyzed problems and worked with teams to develop solutions.