Hassan Tawfik Mohamed Hassan
Dubai,UAE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and inventory coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operation In-charge
Landmark Group, Centerpoint
12.2023 - 08.2024
- Coached team members in best practices for requirements gathering, scoping projects, and managing expectations effectively.
- Led cross-functional teams to deliver high-quality software products on time and within budget constraints.
- Implemented streamlined reporting systems to track progress, ensure transparency, and inform decision-making processes.
- Facilitated effective sprint planning meetings for clear task allocation, resource management, and timely deliverables.
- Trained personnel on use of IT tools and applications.
- Assisted in sales floor tasks as needed, demonstrating flexibility in job responsibilities within the retail environment.
- Identified retail teams' specific training requirements and delivered tailored training programs to meet needs.
- Contributed to increased salon revenue by upselling additional services and retail products to customers.
- Organized successful product launches by coordinating with internal departments, external suppliers, and retail partners.
- Optimized retail space layout for improved customer flow, resulting in higher sales per square foot.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Clothing Store Manager
Laila Couture
11.2012 - 05.2023
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Customer Service Representative
Raya Holding, Chevrolet and Opel
10.2009 - 10.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor Degree in Information Systems Management -
El Madina Higher Institute
Giza, Egypt09.2009
Skills
- Excellent oral and written communication skills
- Excellent reporting skills
- Ability to manage work priorities efficiently
- Ability to work effectively and harmoniously with colleagues
- Excellent analytic skills
- Retail soft skills
- Negotiation
- Sales and marketing
- Staff Management
- Business planning
- Customer needs
- Customer complaint resolution
- Arabic
- English
Certification
Certification, 06/01/22, https://www.credly.com/badges/e303479c-2950-4e2a-a45f1fab4861f945/public_url
Driving license in UAE
Personal Information
Hobbies: Travelling
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Operation In-charge
Landmark Group, Centerpoint
12.2023 - 08.2024
Clothing Store Manager
Laila Couture
11.2012 - 05.2023
Customer Service Representative
Raya Holding, Chevrolet and Opel
10.2009 - 10.2012
Bachelor Degree in Information Systems Management -
El Madina Higher Institute
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