HASSAN SHAKIRAT M.
WINNIPEG,Canada
Summary
Compassionate and dedicated customer-focused professional with over 5 years of experience supporting clients and stakeholders through exceptional communication, personalized service, and proactive problem-solving. Skilled in managing customer interactions, resolving inquiries efficiently, and delivering empathetic, solutions-based support. Proven ability to build rapport with individuals from diverse backgrounds, including those with special needs, and maintain positive relationships with internal teams and external clients.
Customer care professional with proven track record in delivering exceptional service and resolving complex issues. Strong communication and problem-solving skills, combined with focus on team collaboration and adaptability to changing needs. Known for building strong relationships with clients and achieving results that align with company goals. Adept at utilizing CRM software, handling high-volume inquiries, and maintaining positive customer experience.
Overview
4
4
years of professional experience
Work History
Customer Care Specialist
Scott-Bathgate Nutty Club Ltd
06.2023 - 01.2024
- Respond to customer inquiries via phone, email, or chat in a professional and timely manner
- Resolve product or service problems by clarifying customer complaints and determining the cause of the issue
- Maintain accurate records of customer interactions, transactions, feedback, and complaints
- Provide accurate, valid, and complete information using the right tools and resources
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved
Customer Care Support
Shadoof Trading and Contracting
09.2019 - 01.2023
- Identify and escalate priority issues to appropriate channels when necessary
- Develop and maintain a deep understanding of company products and services to provide expert support
- Meet or exceed service level targets, including response times and customer satisfaction scores
- Collaborate with other departments (e.g., sales, technical support, logistics) to ensure smooth customer service operations
- Recommend improvements to processes and services to enhance customer experience
Education
National Diploma -
Federal Polytechnic Ede
04-2016
Health And Social Care Management Level 6 Diploma - Health And Social Care Management Level 6 Diploma
OTHM
OTHM United Kingdom03-2023
Computer Desktop Publishing - undefined
Omole Senior Grammar School - undefined
West African Secondary School Certificate (WASSC)
Primary School Leaving Certificate - undefined
Skills
- Excellent Communication: Clear, concise verbal and written communication with both customers and team members
- Empathy & Patience: Understanding customer concerns with compassion and professionalism
- Active Listening: Paying full attention to customer needs and confirming understanding
- Problem-Solving Ability: Resolving issues efficiently and creatively, even under pressure
- Adaptability: Staying calm and flexible when dealing with different personalities and unexpected situations
- Teamwork: Collaborating effectively with colleagues across departments
- Time Management: Handling multiple inquiries while staying organized and meeting deadlines
- Attention to Detail: Ensuring accuracy in data entry, documentation, and communication
- Positive Attitude: Maintaining an upbeat and solution-focused demeanour
- Conflict Resolution: Navigating difficult conversations to reach positive outcomes
- MS Office (full package), MS Outlook, Power Point, Excel
- Customer relations
- Problem resolution
- Complaint handling
- Call center experience
- Customer service
- Inbound customer service
- Product knowledge
- Documentation and reporting
- Customer relationship management
- Time management
- Active listening
- Email communication
- Phone etiquette
- Stress management
Timeline
Customer Care Specialist
Scott-Bathgate Nutty Club Ltd
06.2023 - 01.2024
Customer Care Support
Shadoof Trading and Contracting
09.2019 - 01.2023
Computer Desktop Publishing - undefined
Omole Senior Grammar School - undefined
West African Secondary School Certificate (WASSC)
Primary School Leaving Certificate - undefined
National Diploma -
Federal Polytechnic Ede
Health And Social Care Management Level 6 Diploma - Health And Social Care Management Level 6 Diploma
OTHM
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