Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hassan Shaikh

Milton

Summary

Results-driven Systems Administrator III with 10 years of experience in modern device management, specializing in Microsoft Configuration Manager (SCCM), Intune, and Windows Autopilot, as well as other tools under Microsoft 365. Holding various certifications, including Microsoft 365 Enterprise Administrator Expert. Proven track record of enhancing operational efficiency by utilizing features available with Microsoft licenses. Successfully utilized Microsoft Defender to improve security posture while achieving a significant 30% licensing cost savings. Expertise in leveraging Cloud Management Gateway for automating device provisioning, ensuring efficient device lifecycle management. Skills in automating tasks, building processes, and delivering training. Collaborative team player dedicated to continuous improvement. Eager to leverage expertise to drive organizational success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Systems Administrator III

CompuCom
04.2023 - Current
  • Senior Escalation Engineer and Administrator for multiple clients for SCCM and Intune environments
  • Built and Configured SCCM and Intune Environments highly focusing on Cloud Endpoint Management
  • Led Windows 10 to 11 migration projects, ensuring timely, efficient deployment with minimal disruption
  • Implemented Cloud Management Gateway (CMG), configured co-management, and moved workloads to Intune, modernizing device management and improving operational efficiency
  • Built Windows Autopilot solutions for Azure AD and Hybrid Azure AD clients, reducing provisioning times
  • Rolled out Nomad, Peer Caching as content distribution solution, improving SLA performance by 25%
  • Migrated Group Policies from on-prem Active Directory to Intune, simplifying client management
  • Configured Microsoft Tunnel VPN for MAM and integrated Microsoft Defender for enhanced security
  • Automated processes using PowerShell, saving 10 hours per week and improving productivity
  • Wrote SQL, KQL queries
  • Used Graph API for extracting data, streamlining reporting and decision-making
  • Mentored new hires and engineers, ensuring efficient onboarding to support SCCM and Intune environments

Project Lead - Technical Support (Client: Microsoft)

Persistent Systems
05.2022 - 10.2024
  • Hired by Persistent Systems to provide technical support for Microsoft as client, supporting Modern Device Management solutions with SCCM, Intune, and Microsoft Purview
  • Initially worked as Customer Engineer for Microsoft, responsible for executing client-specific roadmaps that included implementation, migration, optimization, and assessments
  • Led a team of engineers, mentoring and training new hires to ensure high-quality customer support and service delivery
  • Collaborated with engineers from different teams to resolve complex customer issues
  • Conducted Health Assessments of client environments, identifying and resolving issues based on severity
  • This proactive approach helped reduce support ticket openings by 50%
  • Worked directly with clients to understand their unique needs, tailoring SCCM and Intune implementations to enhance their environments and improve efficiency
  • Delivered workshops, technical update briefings, and ensured clients were up-to-date with latest features and best practices for device management
  • Developed SCCM and Intune Dashboards for real-time monitoring and reporting of system health and compliance, improving operational visibility for clients

SCCM Administrator

SCIEX
01.2020 - 02.2022
  • Administered SCCM infrastructure for 6k devices across multiple sites, responsible for Compliance, Application Packaging, Software Deployments, Patching, Client Management, and Automations
  • Integrated Intune with SCCM
  • Implemented Cloud Management Gateway (CMG), Configured co-management and moved workloads modernizing device management and improving SLA by 15%
  • Migrated Group Policies from Active Directory to Intune
  • Migrated users with 95% success rate from Druva to OneDrive for Business, decreasing cost
  • Implemented and Configured HAADJ Windows Autopilot device HAADJ solution, streamlining deployments
  • Automated patch management and using PowerShell, reducing manual efforts by 50%
  • Ensured compliance with security baselines, reducing vulnerabilities and enhancing device security
  • Led initiative to replace Direct Access with Cloud Management Gateway, achieving cost savings for SCIEX

Premier Field Engineer (Client: Microsoft)

Trimax Americas
05.2020 - 12.2020
  • Provided technical support for multiple clients, implementing and optimizing SCCM and Intune solutions
  • Led workshops and delivered technical briefings, educating clients on latest features and best practices in SCCM and Intune
  • Conducted Health Assessments of client environments, proactively identifying issues and providing solutions
  • Supported clients by integrating SCCM environments with Intune, moving workloads and improving workflows
  • Assisted clients with configurations, including Compliance policies, Conditional Access, and Application Packaging, ensuring secure and efficient device management

Support Engineer

Softchoice
05.2016 - 05.2019
  • Supported multiple client environments for Device Management, using SCCM, Intune, Desktop Central, and MDT
  • Managed 1,000 to 20k+ devices, ensuring smooth deployment, maintenance, and updates
  • Packaged and deployed applications across diverse client environments, ensuring timely software rollouts
  • Maintained and updated system images for diverse configurations, ensuring consistency across large device fleets
  • Managed and deployed software updates to ensure systems remained secure and up to date
  • Provided timely resolutions for complex escalated tickets from Help Desk Team, ensuring minimal downtime and client satisfaction
  • Streamlined patching and image management process improving deployment efficiency and reducing manual efforts
  • Led successful migration of devices from Windows 7/8.1 to Windows 10 with 90%+ success rate

IT Support Analyst

Nature’s Artifacts
02.2015 - 03.2016
  • Hired for a migration project from Windows XP to 7, ensuring smooth transitions for a large-scale upgrade
  • Built a fully automated Image Management solution using MDT streamlining the imaging and deployment process
  • Configured WSUS for patch management, ensuring devices remained up-to-date and secure
  • Migrated 500+ devices from Windows XP to Windows 7, meeting project deadlines and client expectations

Education

Full Stack Developer -

University of Toronto
2022

Infrastructure Analyst -

NetSoft Communications
2015

Master of Arts -

University of Sindh
2013

Skills

  • Windows Server and Non Server OS
  • VMWare / Hyper-V
  • Azure Active Directory
  • Networking
  • SCCM
  • Intune
  • Windows Autopilot
  • Azure Virtual Desktop
  • Power BI
  • Microsoft Graph / APIs
  • Power Automate / PowerApps
  • PowerShell
  • JavaScript
  • GitHub / Version control with GIT
  • ITIL Standards
  • Team Collaboration
  • Documentation
  • Researching Solutions
  • Analytical Thinking
  • Problem-Solving
  • Sys-Internals

Certification

  • Microsoft 365 Enterprise Administrator Expert
  • Microsoft Azure Administrator
  • Windows Server Certified (MCSE – Windows Server 2012 R2)
  • VMware Certified Professional (VCP 5.5)

Timeline

Systems Administrator III

CompuCom
04.2023 - Current

Project Lead - Technical Support (Client: Microsoft)

Persistent Systems
05.2022 - 10.2024

Premier Field Engineer (Client: Microsoft)

Trimax Americas
05.2020 - 12.2020

SCCM Administrator

SCIEX
01.2020 - 02.2022

Support Engineer

Softchoice
05.2016 - 05.2019

IT Support Analyst

Nature’s Artifacts
02.2015 - 03.2016
  • Microsoft 365 Enterprise Administrator Expert
  • Microsoft Azure Administrator
  • Windows Server Certified (MCSE – Windows Server 2012 R2)
  • VMware Certified Professional (VCP 5.5)

Full Stack Developer -

University of Toronto

Infrastructure Analyst -

NetSoft Communications

Master of Arts -

University of Sindh

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Hassan Shaikh